Open To Work
Stormee Ochoa
Edinburg,TX
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteSummary
High-energy, passionate and versatile customer service professional with experience in retail, call centers, and remote digital work. Proven ability to deliver excellent customer experiences, handle high-volume interactions, and resolve issues efficiently and professionally. Strong communication, organization, and multitasking skills with a track record of reliability and teamwork. Comfortable working in fast-paced retail settings, structured office environments, and remote roles requiring self-management and technology use.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Twitch Affiliate | Content Creator l Remote
Twitch.tv
Edinburg, Texas
04.2021 - Current
- Manage live-streaming operations including audio, video, and technical setup
- Build and maintain an engaged online community through consistent interaction
- Generate income through subscriptions, promotions, and audience engagement
- Design digital content including graphics, overlays, and promotional media
- Utilize social media platforms to increase visibility and audience growth
- Develop engaging video content for live streaming audiences on various platforms
- Collaborate with streamers to create tailored promotional materials and strategies
- Edit and produce multimedia content to enhance viewer experience and engagement
Staff Member l PT
Xtreme Jump Trampoline Park & Laser Tag
San Benito, Texas
03.2019 - 05.2021
- Delivered excellent customer service in a fast-paced, high-traffic environment
- Assisted guests with trampoline usage and safety guidelines
- Maintained safety standards and ensured positive guest experiences
- Managed equipment setup for laser tag sessions and events
- Provided exceptional customer service to enhance guest experiences
- Operated cash register and assisted with all transactions
Allstate Agent l CSR l FT
Qualfon Call Center
Harlingen, Texas
12.2019 - 03.2021
- Handled high-volume inbound and outbound calls assisting customers with insurance needs
- Resolved customer concerns efficiently while maintaining professionalism and empathy
- Assisted team members in achieving targets and improving service quality
- Provided accurate policy information and support to drive customer satisfaction
- Utilized call center software to log interactions and track customer feedback
- Trained new agents on procedures and best practices for customer service
Retail Sales Associate l Seasonal PT
Victoria's Secret & PINK
Harlingen, Texas
10.2018 - 03.2019
- Provided exceptional customer service to enhance shopping experience
- Assisted customers with product selection, increasing sales through personalized recommendations
- Maintained store organization and visual merchandising standards and marketing
- Processed all transactions accurately and efficiently
- Managed inventory levels and restocked merchandise on the sales floor
Bank of America CSR l FT
Advanced Call Center Technologies LLC
Harlingen, Texas
06.2017 - 09.2018
- Managed up to 100+ calls daily while maintaining quality service standards
- Resolved customer issues, answered inquiries, and provided accurate product information
- Entered and updated customer data accurately in system databases
- Resolved complaints by actively listening and providing effective solutions
Beauty Sales Associate l PT
Bed Bath & Beyond
Norwalk, CT
12.2016 - 05.2017
- Assisted customers in selecting beauty products tailored to their needs
- Demonstrated product features and benefits to enhance customer understanding
- Delivered friendly service to enhance customer satisfaction and loyalty
- Maintained organized displays to showcase beauty merchandise effectively
- Supported daily store operations including stocking, organization, and customer assistance
- Handled cash, card, and other payment transactions
Skating Car Hopper l Temporary l FT
Sonic Drive-in
Harlingen, Texas
05.2016 - 12.2016
- Delivered orders quickly and accurately in a fast-paced environment
- Maintained high customer satisfaction during peak hours
- Followed food safety and cleanliness standards
- Operated point-of-sale system for accurate order processing and payments
Security Officer l PT
Coastal Security & Investigations LLC
South Padre Island, Texas
03.2012 - 03.2015
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Conducted routine patrols and monitored premises to ensure safety compliance and prevent unauthorized access
- Conducted regular patrols to identify potential security risks and vulnerabilities
- Responded swiftly to alarms, disturbances, and emergencies on-site
- Responded to incidents and enforced policies and procedures
- Verified identification to enhance security and maintain safe environments
- Collaborated with local law enforcement to support investigations and manage crises
Staff Supervisor
Hot Skating Roller Rink
Harlingen, Texas
08.2010 - 05.2012
- Supervised daily operations to ensure a safe and enjoyable skating environment
- Trained staff on customer service procedures and rink safety protocols
- Implemented scheduling strategies for staff to ensure optimal coverage during peak times
- Facilitated team meetings to discuss workflow improvements and staff performance
- Managed inventory of skating equipment and supplies for smooth operations
- Conducted regular inspections of the rink to ensure safety standards were met
- Resolved guest complaints to ensure high satisfaction and repeat visits
- Coordinated special events and birthday parties to create memorable experiences for guests
Education
Associate of Applied Science - Cosmetology
11.2014 - 11.2015
- GPA: 3.8
- Certified in microdermabrassion
Associate of Arts - Digital Media
01.2012 - 06.2014
Skills
- Video editing
- Digital content creation
- Graphic design
- Social media strategy
- Remote work tools operation
- CRM systems and computer proficiency
- Data entry and administrative support
- Call center operations (high-volume calls)
- Time management
- Multitasking and organization
- Community engagement
- Effective communication
- Great customer service and client support
- Conflict resolution and problem solving
- Retail sales and upselling
Languages
English
Native/ Bilingual
Additional Information
- Highly experienced in remote communication and self-managed work environments
- Strong adaptability across retail, office, and virtual roles
- References available upon request
Timeline
Twitch Affiliate | Content Creator l Remote - Twitch.tv
04.2021 - Current
Allstate Agent l CSR l FT - Qualfon Call Center
12.2019 - 03.2021
Staff Member l PT - Xtreme Jump Trampoline Park & Laser Tag
03.2019 - 05.2021
Retail Sales Associate l Seasonal PT - Victoria's Secret & PINK
10.2018 - 03.2019
Bank of America CSR l FT - Advanced Call Center Technologies LLC
06.2017 - 09.2018
Beauty Sales Associate l PT - Bed Bath & Beyond
12.2016 - 05.2017
Skating Car Hopper l Temporary l FT - Sonic Drive-in
05.2016 - 12.2016
University of Cosmetology Arts & Sciences - Associate of Applied Science, Cosmetology
11.2014 - 11.2015
Security Officer l PT - Coastal Security & Investigations LLC
03.2012 - 03.2015
Texas State Technical College - Associate of Arts, Digital Media
01.2012 - 06.2014
Staff Supervisor - Hot Skating Roller Rink
08.2010 - 05.2012
San Benito High - ,