Hi, I’m
Stormey Daughtry@
Customer Service Representative
Spring Hill,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
JPMorgan ChaseTampa, Fl
Customer Service Representative Team Lead
08.2000 - 08.2005
Job overview
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
24-7Intouch Clearwater, Florida
Customer Service Representative Team Lead
09.2022 - 08.2024
Job overview
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Participated in training programs to enhance product knowledge and customer service skills.
Skills
- Client Relationships
- Customer Service and Assistance
- Customer Loyalty
- Product Line Knowledge
- Clerical Support
- Incoming Call Management
- Issue Resolution
- Microsoft Office
- Professional Phone Etiquette
- Credit Card Applications
- Outbound and Inbound Calls
- Data Entry
- Customer Data Confidentiality
- Call Volume and Quality Metrics
- Customer Rapport
- Brand Awareness
- Handling Complaints
- Issue and Complaint Resolution
- Sales and Upselling
- Customer Account Management
Overview
24
years of professional experience
Education
Ridgewood High-school New Port Richey
High School Diploma