Stormi Gayle
Houston
Summary
Dynamic recent graduate with a robust foundation in Pharmacology and Pharmaceutics, complemented by hands-on experience from diverse academic projects. Recognized for meticulous attention to detail, outstanding communication skills, and effective project management that drives team success. Proven track record of adeptly handling multiple tasks in fast-paced environments while proactively identifying and addressing challenges. Dedicated to enhancing processes and supporting team objectives to align with organizational goals.
Overview
2026
2026
years of professional experience
Work History
Customer Support Specialist
Home Depot
02.2022 - 11.2025
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Trained new team members on customer service protocols and tools.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
- Organized workstations to enhance workflow efficiency during busy period
- Proactively assisted over 35 customers per day
Leasing Specialist
Olympus Property – The Ranch at Shadowlake
2018 - 01.2021
- Leasing – leasing multiple units over 365 days old
- Closing ratio of 78%
- Resident Retention- lasting rapport- 40% notice to vacate canceled
- Helped Increase occupancy- 89% upon arrival 93.45% in just 8 short weeks
- Engaged with prospects, residents and vendors to ensure overall satisfactory
- Kept meticulous records of correspondence between management and tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Beauty Advisor
Walgreens
01.2014 - 01.2017
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Managed customer inquiries regarding medication and pharmacy services with professionalism.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Paid attention to small details
- Well versed/fast learner- worked in photo ,warehouse and pharmacy
Education
No Degree - Certified Pharmacy Tech
Stepful
Houston, TX10-2025
No Degree - General Studies
Sanjacinto Community College
Houston, TexasDiploma - K-12
Laporte/Channelview Elementary/High-school
Houston, TXSkills
- Analytical problem-solving
- CRM expertise
- Detail-oriented data management
- Telecommunications proficiency
- Proficient in task prioritization
- Exceptional customer service
- Clear and concise communication
- Responsive to new challenges
- Cross-functional collaboration
- Project workflow enhancement
- Proficient in stress management
- Understanding of HIPAA compliance
- Knowledge of Insurance claims processing
- Proficient in pharmaceutical calculations
- Pharmacy data administration
- Adherence to pharmacy laws
- Inventory oversight
- Systematic labeling methods
- Pharmacological expertise
Timeline
Customer Support Specialist
Home Depot
02.2022 - 11.2025
Beauty Advisor
Walgreens
01.2014 - 01.2017
Leasing Specialist
Olympus Property – The Ranch at Shadowlake
2018 - 01.2021
No Degree - Certified Pharmacy Tech
Stepful
No Degree - General Studies
Sanjacinto Community College
Diploma - K-12
Laporte/Channelview Elementary/High-school
SUMMARY OF QUALIFICATIONS
- Extensive background in customer service and sales including preparing and negotiating sales contract, closing, customer satisfaction ,organizing and coordinating events, providing leadership and support.
- Ability to take direction, can negotiate and resolve conflicts, support team cohesiveness with positive and open communication.
- Outstanding customer focus with the ability to assess customer and client needs.
- Resourceful and innovative in problem solving, organized, adapts quickly to a challenge, strong prioritization, delegation and planning skills.
- Excellent communication skills that enable effective communication with all levels of an organization.
- Ability to work in a fast paced environment, able to work under pressure, superior multitasking skills.
- Experienced in Fair Housing, displaying leadership, closing ,meeting deadlines, and providing extraordinary results.