MAXIMO
Stormi Link
Summary
Experienced administrative professional with a proven track record of providing exceptional support to high-achieving executives. Known for resourcefulness and drive, excelling at efficiently managing tasks with meticulous precision. Thrives in fast-paced and dynamic environments, successfully handling high-volume workloads while adapting to rapidly changing circumstances.
Overview
10
10
years of professional experience
Work History
Executive Secretary
Native Energy and Technology, Inc.
08.2019 - 08.2024
- Reviews proposal documents for compliance with Solicitation instructions, complete Representations and Certifications, and inclusions of contractual risk mitigation language
- Inform leadership of any contractual concerns and provide recommendations and implement revisions
- Serves as system administrator and system specialist for Maximo systems, creating all work orders, adding all attachments and files
- Provides support to develop, review, redline, and negotiate contracts, subcontracts, modifications, consistent with company policies
- Responsible for compliance and accuracy of contract's administration within assigned data entry into various systems, monitor data updates, and ensure data quality and accuracy
- Provides sole detail-oriented administrative support to a 27+ team
- Creates materials to train new employees on contract policies, produces, and streamlining onboarding processes
- Coordinated and delivered innovative programs on government contract resulting in VP of company implementing across the company nationwide
- Monitors daily and weekly schedules and monthly calendar obligations for Senior Leadership
- Communicates directly with head of operations (government employees) and Senior Leadership (of contract) regarding the needs, concerns or issues of the government contract and implementing necessary needs asked
- Develops relationships with customers, vendors, and guests to present the company and contract in a professional manner
- All invoicing / remittance processing from contractors and serves as lead accounting role for government contracts
- Performs quality assurance work on government projects as needed
- Manages proposal development process and serves as lead writer
- Develops base draft pitch and sales documents for contracts leadership, executed requested edits to documents, and provides support in finalizing documents
- Creates and updates spreadsheets for weekly, monthly, and quarterly updates to Contracts Manager(2x) and Service Mangers(2x)
- Processes financial documents including contracts FFP, expense reports and invoices
- Collects, calculates, and reports on expenditure and statistical data to inform senior leadership
- Assists in email messages, memos and business letters for leadership and proofreads all documentation to provide error-free correspondence
- Coordinates project materials, including managing physical and digital files, monitoring spreadsheets, and updating reports
- Sharepoint creator
- Maintains up-to-date department organizational chart
- Enters invoice data into company database and updates details, all invoice handling
- Performs complex administrative management of sensitive and confidential issues
- Guides, develops and provides feedback to technicians to ensure clear understanding of the project, required certifications, safety needs and quality control.
Customer Service Representative
Conduit Global
02.2019 - 07.2019
- Inquired about problematic questions to determine service needs and accurately input information into electronic systems
- Evaluated customer account information to assess current issues and determine potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Educated customers on special pricing opportunities and company offerings
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Set up and activated customer accounts
- Documented conversations with customers to track requests, problems, and solutions
- Reviewed account and service histories to identify trends and issues
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Marketing Intern / Sunday School Teacher Assistant (TA)
Rancho Vista Church
01.2015 - 01.2019
- Created Marketing for outreach projects, church website, and advertising across all media forums
- Assisted as assistant Sunday school teacher (TA) for elementary and middle school Sunday classes.
Education
Bachelor of Science - Computer Software and Media Applications
Art Institute of San Diego CA
San Diego, CA01.2019
High School Diploma - undefined
Liberty Charter Highschool
San Diego, CA01.2012
Skills
- Sharepoint
- Advanced MS Office Suite/excel
- Technologically savvy
- Bookkeeping
- Employee training, development, and mentoring
- Financial Processing
- Sensitive material handling
- Proposal and business writing
- High level data entry
- Accounting support/invoicing
- NDAs / TAs / RFP / FFP / SOW
- CMMS / IBM Maximo
- Closing/Implementing and contract negotiations
- Phone call etiquette
- Predictive Maintenance and reliability planning
- Copywriting
- Master calender management
- Document Proofreading
- Database Maintenance
- Expense Tracking
- Time management expertise
Software
Timeline
Executive Secretary
Native Energy and Technology, Inc.
08.2019 - 08.2024
Customer Service Representative
Conduit Global
02.2019 - 07.2019
Marketing Intern / Sunday School Teacher Assistant (TA)
Rancho Vista Church
01.2015 - 01.2019
Bachelor of Science - Computer Software and Media Applications
Art Institute of San Diego CA
High School Diploma - undefined
Liberty Charter Highschool
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