Stormi McCartt

Portland,OR

Summary

Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes with 9 years of experience in freight logistics. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.

Overview

years of professional experience

Work History

Operations Coordinator

CH Robinson

Vancouver , WA

06.2016 - 06.2024

Developed Final Mile SOP, Order Entry SOP, Appointment Setting SOP, Invoice Processing SOP, and Report Resolution SOP.
Designed OneNote contact list for dropping freight.
Managed warehouses in all 50 states, providing urgent reworks and redelivery support to CH Robinson's load planners.
Supporting our Sacramento warehouse with receiving inbound freight, reworking, and cross-docking quotes.
Supported load planners in appointment setting, tracking, tracing, and load building.
Enhanced efficiency in invoicing, ungrouped invoice reporting, and invoice releasing.
Monitored and tracked the progress of shipments.
Created reports to track delivery times, routes and costs.
Communicated with truck drivers about pick up and delivery schedules.
Scheduled trucks for loading and unloading at various locations.
Coordinated freight movement from origin to destination.
Assigned appropriate carriers based on weight, volume, route and cost criteria.
Resolved disputes between customers and carriers regarding shipment issues.
Worked with other departments to ensure customer orders were fulfilled in a timely manner.
Negotiated rates with vendors for services related to freight shipping.
Developed relationships with carriers to ensure quality service at competitive prices.
Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.
Prepared invoices for payment collection from customers after completion of shipment process.
Provided support to sales team by responding quickly to customer inquiries about availability of products.
Coordinated activities between shippers, receivers and third-party providers during transit period.
Checked paperwork prior to dispatching crew members to maintain accuracy.
Responded to customer messages in regards to delivery issues.
Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.

Education

Basic -

South Umpqua High School

01.2007

Skills

Logistics Coordination
Project Scheduling
Cost-reduction strategies
Project lifecycles
Administrative management abilities
Conflict resolution abilities
Interpersonal Skills Development
Efficient time management
Process improvement techniques
Advanced problem solving
Analytical thinking abilities
Work order entry
Logistical operations
Telephone Etiquette
Trucking dispatching
Relationship Building
Team Collaboration
Oral and written communications
Call center environments
Freight Forwarding
Geographical knowledge
Fleet operations
Documentation Management
Quality Assurance
Strategic planning expertise
Escalation of issues
Tracking tasks
Environmental Sustainability Practices
Route Planning
Information research
Territory Management
Safety processes and procedures
Cost control measures
Conflict resolution techniques
Documentation and paperwork
Transportation Management
Warehousing environments
Customer Relations
Regulatory Compliance Adherence
Critical Decision-Making
Industry-specific software
Company procedures
Logistics Management
Quality assurance standards
Dispatch of drivers
Issue Resolution
Problem-Solving
Basic Math
Computer Skills
Communication
Planning
Google Drive
Calm Under Pressure
Microsoft Word
Data Entry
Task Prioritization

Cultural Awareness
Training & Development
Organizational Skills
Decision-Making
Microsoft Excel and PowerPoint
Microsoft Excel
Excellent troubleshooting proficiency
Excellent risk assessment abilities
Excellent administrative abilities
Excellent listening skills
Excellent communication techniques
Microsoft Office proficiency
Excellent time management
Excellent social skills
Skilled in Microsoft Office
Computer and Microsoft Office Skills
Excellent problem solver
Microsoft Office and Docusign
Excellent communication skills
Microsoft Office
Excel tracking
Microsoft PowerPoint, Excel, and Word
Excel spreadsheets
Multitasking Abilities
Data Management
Dependable and Responsible
PPE use
Analytical and Critical Thinking
Clerical Support
Typing and 10-Key Entry
Typing speed 70 WPM
Basic typing skills
Typing proficiency
Typing and written communication
Verbal Communication
Networking
Time Management
Active Listening
Analytical
Interpersonal Communication
Accounting skills
Loss Prevention
Pallet management
Friendly and Personable
Inventory reporting
Storage Management
Paperwork Completion
Warehouse Operations
Inventory Tracking
Order Picking
Warehouse Organization
Packaging and Labeling
Shipping and receiving
Production Documentation
Logistics

References

Betty Kay, Stranlund, Customer Service Manager, 503-225-3395, Wells Fargo Bank
Marlon, Muldrew, Sanitation Manager, 971-255-3701, Harry s Fresh Foods

Timeline

Operations Coordinator - CH Robinson

06.2016 - 06.2024

South Umpqua High School - Basic,