Stormi Sloan
Aubrey,United States
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Dedicated and patient-focused with 5+ years experience in Physical Therapy and Radiology clinics. Meticulous regard for detail and accuracy with strong follow-through and administrative skills. Ability to work in fast-paced, stressful environments. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
8
8
years of professional experience
Work History
Patient Scheduling Coordinator
US Radiology Specialists
09.2023 - Current
- Manage high call volumes while providing exceptional patient support and maintaining professional composure.
- Place outbound patient calls for STAT orders.
- Educate patients about insurance benefits.
- Navigate various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Cross-trained in DWL, inbound, and outbound calls.
- Participate in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to patients.
Medical Office Coordinator
Athletico Physical Therapy
11.2019 - 09.2021
- Delivered quality customer service by answering incoming calls or contacting patients.
- Used NextGen/ EMR system for patient intake, patient collections/ balances, and scheduling.
- Obtained demographic, insurance, and financial information.
- Obtained authorization for given treatment plan of PT.
- Knowledge of Workers Compensation.
- Scheduled patient appointments.
- Verified patient insurance and eligibility.
- Collected and coordinated with billing department to ensure proper billing procedures, procedure codes, and modifiers.
- Notified patients of upcoming appointments with payments and preps.
- Collected patient payments/ copay's, or any patient balances.
- Assisted the Physical Therapist on site (i.e. PT Tech work: lead patients to exercise equipment, laundry, clean up after patient workouts, etc.)
- Worked closely and professionally with physicians, physician's nurses, and staff.
- Responsible for training any new or inexperienced staff.
Medical Office Coordinator
Vista Physical Therapy
08.2017 - 11.2019
- Delivered quality customer service by answering incoming calls or contacting patients.
- Used NextGen/ EMR system for patient intake, patient collections/ balances, and scheduling.
- Obtained demographic, insurance, and financial information.
- Obtained authorization for given treatment plan of PT.
- Knowledge of Workers Compensation.
- Scheduled patient appointments.
- Verified patient insurance and eligibility.
- Collected and coordinated with billing department to ensure proper billing procedures, procedure codes, and modifiers.
- Notified patients of upcoming appointments with payments and preps.
- Collected patient payments/ copay's, or any patient balances.
- Assisted the Physical Therapist on site (i.e. PT Tech work: lead patients to exercise equipment, laundry, clean up after patient workouts, etc.)
- Worked closely and professionally with physicians, physician's nurses, and staff.
- Responsible for training any new or inexperienced staff.
Patient Access Representative
Aspire Hospital
12.2015 - 07.2017
- Delivered quality customer service by answering incoming calls or contacting patients.
- Obtained demographic, insurance, and financial information • Scheduled patient appointments.
- Verified patient insurance and eligibility.
- Collected and coordinated with billing department to ensure proper billing procedures, procedure codes, and modifiers.
- Notified patients of upcoming appointments with payments and preps.
- Checked in patients and explained all required forms.
- Obtained and collected patient payments.
- Tallied daily totals at the end of day (i.e. total number of scans, total number of patients seen)
- Ordered any office supplies needed.
Education
No Degree - Some College
Lone Star College System
Spring, TXHigh School Diploma -
Willis High School
Willis, TX05.2012
Skills
- Medical terminology knowledge
- Insurance Verification
- Data entry proficiency
- Patient confidentiality
- Appointment Scheduling
- Insurance Verification
- EMR Knowledge
- Computer Skills
- Ability to Work Under Pressure
- Fast Learner
- Effective Time Management
- Ability to Multitask
Timeline
Patient Scheduling Coordinator
US Radiology Specialists
09.2023 - Current
Medical Office Coordinator
Athletico Physical Therapy
11.2019 - 09.2021
Medical Office Coordinator
Vista Physical Therapy
08.2017 - 11.2019
Patient Access Representative
Aspire Hospital
12.2015 - 07.2017
No Degree - Some College
Lone Star College System
High School Diploma -
Willis High School
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