Stormi Young

• Attended meetings with community partners to promote awareness of Medicaid programs and services
• Performed data entry tasks related to client applications, reviews, and renewals for accuracy purposes
• Assisted clients in completing required forms and documents for Medicaid application process
• Determined eligibility for Medicaid benefits by reviewing applicants' financial and personal information
• Implemented strategies for reducing errors or omissions in application processing that could lead to delays or denials
• Developed written correspondence such as approval/denial letters or requests for additional information from applicants
• Educated clients about available resources within community and made referrals when appropriate
• Utilized state-specific computer systems to enter applicant information and manage caseloads
• Answered phone inquiries from public regarding Medicaid benefits, requirements, and application procedures
• Participated in ongoing training sessions to stay current on Medicaid regulations and policies
• Conducted interviews with applicants to gather necessary documentation and assess their needs
• Identified potential fraud cases and escalated them to appropriate authorities for investigation
• Monitored client progress through eligibility process, providing guidance as needed
• Collaborated with team members on challenging cases or complex situations requiring additional expertise
• Reviewed federal guidelines pertaining to income limits, resource limits, household composition rules, etc., ensuring compliance in all aspects of eligibility determination
• Maintained accurate records of case files, including updates on changes in clients' circumstances
• Verified employment data and personal references by reaching out to listed individuals
• Certified recipients to continue receiving benefits based on routine interviews
• Helped applicants understand requirements, application procedures and legal rights.

• Produced as well as maintained organized presentable merchandise to drive continuous sales
• Create digital files for selling to customers who prefer to manufacture their product themselves
• Established positive relationships with clients and vendors
• Maintain inventory of blanks as well as other materials for used in production of physical products
• Outlined new business goals, objectives and action plans to fuel improvement
• Checked business accounting records regularly to identify and resolve problems
• Devised social media plans to drive digital marketing
• Built solid partnerships with selected organizations to promote brand strategy
• Tracked trends and capitalized on emerging opportunities, adapting to changing business conditions and market demands
• Designed and executed successful product launches
• Assessed financial reports to locate areas to cut costs and reduce waste
• Fostered partnerships with other businesses for mutually beneficial collaborations
• Managed daily operations to ensure smooth workflow
• Resolved customer complaints in timely manner while maintaining professionalism
• Streamlined administrative tasks by implementing efficient systems or software tools
• Monitored competitors' activities to stay current on market trends
• Conducted risk assessments to minimize potential pitfalls in business strategy
• Conducted market research to identify new opportunities for growth
• Created and maintained strong company culture that fostered employee satisfaction and motivation
• Developed and implemented business strategies to achieve company goals
• Attended industry events for networking purposes as well as staying up-to-date on trends
• Analyzed sales data to make informed decisions about pricing strategies and inventory management
• Negotiated contracts with suppliers to secure favorable terms
• Implemented marketing campaigns to increase brand awareness and sales
• Oversaw financial activities, including budgeting, forecasting, and reporting
• Ensured compliance with relevant regulations and industry standards
• Oversaw day-to-day activities to facilitate business operations
• Contacted existing and prospective clients to increase new and repeat business
• Built competitive edge with well-planned growth and strategic business development
• Kept business operations on sound financial footing with successful forecasting, budget management and resource allocation
• Delivered consistent service to develop customer base
• Built great rapport with vendors, resulting in growing partnerships and generating business
• Communicated with team, customers and vendors to resolve disputes
• Handled administrative requirements involving records management, legal compliance and tax submissions
• Boosted sales through successful advertising campaigns
• Planned layouts for optimum workflows and business results
• Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
• Maintained financial and administrative controls, accurately tracking funds and keeping records current
• Organized regular inventory counts to keep records accurate and identify supply needs or loss points
• Set prices or credit terms for goods or services based on forecasts or customer demand.

• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
• Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided administrative support to medical staff, assisting with various clerical tasks as needed.
• Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
• Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
• Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
• Proactively addressed potential conflicts or problems in appointment scheduling, resolving issues to ensure seamless patient experiences.
• Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
• Completed clerical duties and tasks for clinic administration.
• Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
• Supported office staff and operational requirements with administrative tasks.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Invoiced patients accurately in line with charging guidelines.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Obtained payments from patients and scanned identification and insurance cards.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.

• Managed complaints and provided alternatives and solutions to meet customer needs
• Monitored open claims status to determine progress and resolve issues
• Helped customers choose insurance packages suitable to needs and budget
• Assisted in sales solicitations of new products and policies to gain more clients
• Kept track of policy expiration list to verify renewal dates and requirements
• Sent finalized investigation reports to clients after receiving claims
• Exceeded company's expectation in quality and service level
• Educated customers on insurance products and coverage options
• Maintained strong relationships with customers by practicing professionalism
• Recorded number of inquiries and details on database to keep track of records
• Supported company policies by adhering to privacy and confidentiality procedures
• Conducted policy audits to identify discrepancies or areas needing attention
• Resolved customer complaints and concerns in timely manner
• Ensured compliance with state regulations regarding insurance sales and procedures
• Offered resources and tools to help customers with insurance information
• Collaborated with agents to ensure proper coverage for clients
• Participated in ongoing training sessions to improve customer service skills
• Documented all customer interactions in company's database system
• Managed incoming calls, emails, and chats from policyholders
• Provided support to underwriters by gathering required documentation from clients
• Collected deposits and payment and sent statements to customers
• Processed claims efficiently and followed up on outstanding issues
• Informed customers about products and services by telephone
• Emailed newsletters to customers to provide updates and information
• Reviewed policies for accuracy and recommended necessary changes
• Processed client policy modifications derived from data provided
• Tracked and addressed customer inquiries regarding policies and procedures
• Created detailed reports outlining client interactions, issues resolved, and areas needing improvement
• Prepared quotes for potential clients based on their needs and risk factors
• Monitored client accounts for potential fraud or suspicious activity
• Assisted customers with policy inquiries and provided accurate information
• Handled billing inquiries and resolved payment disputes with clients
• Worked with brokers and agents to process claims compliant with state regulations
• Provided feedback and suggestions about improving products and services to achieve company objectives
• Maintained knowledge of industry trends, regulations, and product offerings
• Updated customer records to maintain accurate account information
• Coordinated communication between adjusters, agents, and claimants during claims process
• Delegated tasks to insurance agents for customers needing policy upgrade
• Communicated with clients involved in accidents and needing vehicle assistance
• Assessed validity of claims and related coverage with careful review of supporting documentation
• Supported agents with claims issues, documentation needs and general questions
• Identified necessary changes, examining letters, applications and related documents to determine requirements and effects
• Explained policy details, claims status and account changes to inform policyholders
• Modified and updated current policies and claims to reflect changes in beneficiary, coverage limits, or policy type
• Processed new insurance policies, documenting premiums, coverage limits and account holder information
• Collected additional information from insured parties by telephone, email and letter
• Maintained accuracy by using insurance rate standards to calculate premiums, commissions and adjustments
• Calculated claims amounts and submitted paperwork for payment or review
• Reviewed insurance applications and verified data to determine coverage eligibility
• Organized detailed office and warehouse records using computers to enter, access and retrieve data
• Review insurance coverage to calculate policy limits
• Applied knowledge of insurance rate standards to calculate premiums, adjustments and new reserve requirements
• Communicated with policyholders to acquire missing information for claims processing
• Updated databases with new information from newly filed and open insurance claims
• Processed new claims, verifying data and documentation prior to submitting for approval or review
• Liaised between insured customers and agents, updating accounts and collecting necessary information
• Managed efficient processing and documentation of new insurance policies and customer claims
• Drafted insurance forms and claims documentation
• Updated policies with changes in beneficiary names, coverage amounts and insurance types
• Calculated claims amounts following policy data and coverage requirements
• Verified personal data on insurance applications and policies
• Coordinated payments, collecting and organizing supporting documentation
• Aided investigations by transmitting claims information between offices
• Helped with processing by preparing accurate insurance claims forms and related documentation
• Made accurate determinations about policy reinstatements, comparing applications to established criteria
• Prepared insurance claim forms, reviewing documents for accuracy and completeness
• Provided account information, claims procedure guidance and additional resources to support policyholders throughout claims process.

• Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
• Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management
• Completed advanced clerical tasks, including account reconciliation and document management
• Served as point of contact for team of supervisors, owning complex and escalated issues
• Completed daily logs and reports for management review
• Performed minor repairs on garbage truck
• Wore appropriate personal protective equipment during work hours
• Detected potential mechanical issues with garbage truck and coordinated repairs
• Participated in regular safety meetings and training sessions
• Communicated with dispatchers, supervisors, and coworkers as needed
• Collected waste materials from designated pickup points
• Assisted in loading large or heavy items onto garbage truck
• Maintained cleanliness of garbage truck inside and out
• Followed assigned routes for waste collection
• Emptied trash cans into garbage truck's storage compartment
• Provided exceptional customer service to residents along collection route
• Adhered to local regulations regarding waste disposal procedures
• Ensured timely completion of assigned routes each day
• Operated garbage trucks efficiently and safely
• Reported any hazardous or dangerous materials found during pickups
• Trained new employees in proper garbage collection techniques and safety protocols
• Maneuvered garbage trucks through tight spaces and difficult terrain as required
• Collaborated with team members to meet daily quotas for waste collection
• Conducted pre-trip inspections to ensure safe vehicle operation
• Resolved delays, safety issues and breakdowns by working closely with dispatch team
• Collected refuse from bins using manual or automated methods
• Maximized space inside collection truck with regular compression
• Verified safe operating condition of trucks before beginning daily routes
• Kept trucks professional with regular cleaning of caps and compactor bodies after routes
• Informed customers of excess garbage or unauthorized items with standard tags
• Worked safely on rear of truck, continuously getting off to empty customer garbage cans
• Maintained fast-paced routes each day, moving quickly through residential streets, business districts and industrial areas
• Kept equipment working properly with basic maintenance and repairs
• Transported refuse and recyclables to local landfills and sorting centers.

• Answered customer questions about policies and procedures with friendly and knowledgeable approach
• Investigated and resolved customer concerns related to order inquiries and delivery tracking
• Documented, researched and resolved customer service issues
• Maximized satisfaction by anticipating needs and consistently offering expert support
• Generated daily, weekly, and monthly reports on collections progress for team review
• Conducted skip-tracing activities to locate hard-to-reach debtors
• Worked closely with legal teams for escalated collection efforts
• Reviewed financial documents to determine appropriate collection action steps
• Met performance targets and goals related to collections efficiency and success rate
• Maintained up-to-date records of customer accounts and payment histories
• Implemented effective collection strategies tailored to individual account situations
• Assessed credit reports and financial data to evaluate customer risk levels
• Utilized company software to track delinquent accounts and payments
• Documented all communication with clients in clear, concise manner for future reference
• Attended ongoing training sessions on industry best practices for payment collectors
• Negotiated payment arrangements with customers to settle outstanding debts
• Monitored high-risk accounts for potential issues or fraud
• Adhered strictly to federal, state, and local laws regarding debt collection practices
• Provided excellent customer service while discussing sensitive financial matters
• Referred unresolved cases to third-party collection agencies as needed
• Collaborated with other departments to resolve billing disputes and discrepancies
• Contacted customers via phone, email, or mail to discuss overdue payments
• Resolved insurance claims through proactive communication and collaboration with company representatives
• Recorded address changes and purged records of deceased customers for assigned accounts
• Helped customers get back on top of payment demands by setting up accommodating plans
• Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
• Educated customers about the terms of contracts and payment requirements
• Located delinquent customers via employers, government records, and other methods
• Optimized approaches based on knowledge of customer backgrounds and current financial means
• Helped attorneys pursue collection through the courts by collecting and transferring customer records
• Contacted insurance companies to check on status of claims payments and write appeal letters for denial on claims
• Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.

• Maintained a great relationship with clients and sold only quality photographs
• Maintained records for time, sales, equipment and other supplies that were needed.

• Ensured proper maintenance of photographic equipment, prolonging lifespan while saving on replacement costs.
• Digitally edited photos to enhance appearance.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
• Edited, toned, captioned, and uploaded photographs for publication.
• Took photos from different angles and perspectives to capture perfect images.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
• Utilized natural and artificial lighting to capture desired images and maintain quality.
• Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
• Offered image proofs to help clients choose best photos from shoot.
• Increased overall productivity by effectively managing schedules appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
• Conducted pre-shoot consultations to discuss clients'' needs and preferences for optimal results.
• Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
• Continuously improved technical skills by staying updated on industry trends and new equipment.
• Researched new camera equipment and accessories.
• Trained new photographers in use of camera equipment and editing software.

•Utilized wood screws, nails, dowel pins or glue to assemble and fasten materials to make framework

or props.

• Picked up and dropped off construction materials at job site locations.

• Cleared sites of rubble, debris and waste materials.

• Shoveled materials into portable cement mixers to mix, pour and spread concrete.

• Kept tools, equipment and vehicles ready for projects to avoid unnecessary delays.

• Assisted community members in disaster relief efforts, including clean-up and rebuilding.

• Patrolled assigned areas to maintain security presence.

• Fought in military combat with heavy weapons.

• Followed orders from superiors promptly and efficiently without question or hesitation.

• Maintained personal weapons, gear, and equipment in optimal condition for use in field.

• Took and followed orders from commanders without question.

• Assisted with communications by using simple and complex military communication tools.

• Oversaw and checked loading and unloading of cargo for long journeys.

• Filled in for Senior Chief and Master Chief office assistants.