Summary
Overview
Work History
Education
Skills
Timeline
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Stormi Zguro

Denison

Summary

Dynamic leader with a proven track record at Teleperformance, adept in customer service and sales strategies. Excelled in team development and leadership, enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and multitasking, significantly improved service delivery metrics. Passionate about driving growth and fostering strong customer relations.

Overview

10
10
years of professional experience

Work History

Customer Care Representative

Teleperformance
01.2024 - 11.2024
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Dispatcher

Roll-Off's Trucking
01.2023 - 12.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Store Manager

Ten Bargain + Pharmacy
07.2014 - 01.2020
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Education

High School Diploma -

Summerset High School
Bellflower, CA
01.2010

No Degree - Computer Programming

Texas State Technical College
Waco, TX
05-2024

Skills

  • Customer Service
  • Sales Strategies
  • Call Center Experience
  • Team Building and Leadership
  • Customer Relations
  • Problem-Solving
  • Data Entry
  • Dispatch software
  • First call relsutions
  • Database Maintenance
  • Organizational Skills
  • Dispatch Recordkeeping
  • Call Center Software

Timeline

Customer Care Representative

Teleperformance
01.2024 - 11.2024

Dispatcher

Roll-Off's Trucking
01.2023 - 12.2023

Store Manager

Ten Bargain + Pharmacy
07.2014 - 01.2020

High School Diploma -

Summerset High School

No Degree - Computer Programming

Texas State Technical College

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