Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stormie Ashbrook

Lakeland

Summary

Hard-working professional with 20+ years of experience and a proven knowledge of cannabis and retail sales. Aiming to leverage my skills to fill the General Manager role successfully. I am a serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Trulieve
03.2023 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Assistant General Manager

Trulieve
11.2022 - Current
  • Collaborated with other departments to ensure successful store operations
  • Recruited and hired associates to meet business needs and requirements
  • Stocked and replenished merchandise according to merchandising layouts
  • Prepared and presented reports to inform upper management
  • Acknowledged outstanding staff performance to boost company morale and productivity
  • Identified and reported unacceptable work performance and disciplinary problems to supervisor or manager
  • Determined customer needs by asking relevant questions and actively listening to responses.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Associate Inventory Manager

Trulieve
08.2022 - Current
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained an excellent attendance record throughout employment with Trulieve, never missing a day that was not excused.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Utilized Microsoft to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.

Shift Supervisor

Trulieve
12.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responsible for money at the end of day.
  • Created successful shift plans, adjusting team member lineups to achieve shift efficiency.
  • Complied with company standards and policies, setting an example for other team members.

Dispensary Associate

Trulieve
07.2021 - Current
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Mentored and coached other team members to meet daily sales goals.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Worked directly with customers when trying to find the best relief possible for them, without acting as a doctor or pharmacist.

Lead Server

University Grill Seafood And Martini Bar
02.2016 - 05.2021
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Academy High School
Fort Myers, Florida
05.2003

Skills

    Staff Supervision

    Customer Retention

    Workflow Planning

    Schedule Management

    Microsoft Excel

    Employee Relations

    Employee Scheduling

    Training and development background

Certification

  • Leafly Certified
  • Certified Nurse's Assistant

Timeline

General Manager

Trulieve
03.2023 - Current

Assistant General Manager

Trulieve
11.2022 - Current

Associate Inventory Manager

Trulieve
08.2022 - Current

Shift Supervisor

Trulieve
12.2021 - Current

Dispensary Associate

Trulieve
07.2021 - Current

Lead Server

University Grill Seafood And Martini Bar
02.2016 - 05.2021

High School Diploma -

Academy High School

Similar Profiles

CREATE PROFILE
Stormie Ashbrook