Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Stormie Bacon

Bunn,NC

Summary

Seasoned Specialist offering 10 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

QA Live Live Specialist ( Remote)

Microsoft
Redmond, WA
11.2021 - Current
  • Exercised versatility in fast-paced, agile work environments.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Generated reports to track performance metrics of team members.
  • Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
  • Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
  • Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Evaluated charts, documents and orders and made timely corrections.
  • Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
  • Obtained accurate medical histories from patients and documented them into the EMR system.
  • Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Translated medical jargon and short-hand data into correct terminology.
  • Demonstrated proficiency in use of software programs utilized within healthcare setting.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Determined correct ICD-10 and CPT codes for use in medical record.
  • Used EPIC/NextGen/DAX medical record software every day and developed advanced skills.

Technical Sales Support Engineer (Remote)

Assurion
Charlotte, NC
08.2017 - 03.2021
  • Provided technical support to customers, including troubleshooting and resolving hardware and software issues.
  • Created detailed customer reports to track service requests and resolutions.
  • Assisted in the development of training materials for new employees.
  • Responded promptly to customer complaints regarding product performance or quality issues.
  • Researched competitive products and pricing models to develop customized solutions for clients.
  • Analyzed customer feedback to identify areas of improvement in product design.
  • Provided ongoing technical support via phone or email as needed by customers.
  • Developed marketing materials such as brochures, flyers, and webpages promoting the company's products and services.
  • Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
  • Provided training and product support for other members of sales team.
  • Diagnosed and addressed problems with installed equipment.
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.

Educator

North Carolina Public Schools
Fayetteville, NC
05.2014 - 08.2017
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.
  • Organized activities and resources to promote student engagement in learning.
  • Communicated with parents and guardians about student daily activities, behaviors and related issues.
  • Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with students, parents and fellow educators.
  • Collaborated with colleagues to share best practices in teaching methods.
  • Encouraged critical thinking skills among students through problem-solving activities.
  • Designed curriculum, lesson plans and instructional materials for classroom teaching.
  • Encouraged students to explore learning opportunities while persevering through challenging tasks.
  • Planned classroom activities to enable students to work independently, in small groups and in large groups.
  • Attended professional development workshops and seminars to stay abreast of new trends in education.
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Developed and implemented lesson plans to meet the individual needs of students.
  • Identified weakness and strengths to create strategic student improvement plans.
  • Provided appropriate feedback on work, behavior, and attitude towards learning.
  • Maintained accurate records of student attendance, grades, test scores.
  • Managed and organized class records and reports.
  • Contributed ideas at faculty meetings regarding curriculum design or other initiatives.
  • Assessed student progress regularly through formal and informal assessments.
  • Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.

Education

Master of Science - Education

Concordia University
Portland, OR
08-2012

Skills

  • Quality Assurance
  • Emergency Response
  • Resource Allocation
  • Root Cause Analysis
  • Customer Relations
  • Documentation Management
  • Proficient in EPIC/JURIS/DAX/EXCEL/OFFICE/Google Cloud/Microsoft AZURE/SQL/AI/Data Science
  • System Installations
  • Management Collaboration
  • Quality Assessment
  • Team Building
  • Issue Research
  • Active Listening
  • Quantitative Skills
  • Adaptability
  • Problem-Solving Aptitude
  • Time Management Abilities
  • Adaptability and Flexibility
  • Content Management Expertise
  • Decision-Making
  • Task Prioritization
  • Problem-Solving Abilities
  • Self Motivation
  • Analytical Thinking
  • Business Development
  • Excellent Communication
  • Teamwork and Collaboration
  • Professionalism
  • Written Communication
  • Experience in Leadership
  • Organizational Skills
  • Data Analysis
  • Process Analysis
  • Interpersonal Skills
  • Attention to Detail
  • Goal Setting
  • Reliability
  • Analytical Skills

Affiliations

  • Freelance journalist.
  • Volunteer crisis counseling.
  • Advocate for caregivers of medically complex and intellectually disabled persons.
  • United States Army veteran

Languages

Spanish
Limited

Accomplishments

  • Teacher of the year.
  • National Honor Society
  • Phi Gamma Mu
  • Psi Chi
  • Employee of the month
  • Top 5% tech sales/support.
  • Summa Cum Laude

References

References available upon request.

Timeline

QA Live Live Specialist ( Remote)

Microsoft
11.2021 - Current

Technical Sales Support Engineer (Remote)

Assurion
08.2017 - 03.2021

Educator

North Carolina Public Schools
05.2014 - 08.2017

Master of Science - Education

Concordia University

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Stormie Bacon