Summary
Overview
Work History
Education
Skills
Timeline
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Stormie Doyle

Stormie Doyle

Daphne,AL

Summary

Accomplished Relief Manager at Waffle House Inc., adept in operations oversight and fostering teamwork, spearheaded process improvements for efficiency gains. Leveraged customer service excellence and compliance knowledge to enhance brand promotion and asset safeguarding, consistently exceeding sales targets. Demonstrates a proactive attitude and a commitment to positive outcomes through strategic planning and staff supervision.

Overview

12
12
years of professional experience

Work History

Relief Manager

Waffle House Inc.
07.2022 - Current
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
  • Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
  • Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
  • Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
  • Conducted regular financial audits to maintain accurate records and identify areas for improvement.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Provided constructive feedback to workers, which improved morale, and boosted efficiency.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Ensured a clean and well-organized store environment for an improved shopping experience.

Licensed Insurance Agent

Acceptance Insurance
08.2021 - 07.2022
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Relief Manager

Waffle House Inc.
08.2017 - 10.2019

Relief Manager

Waffle House Inc.
11.2016 - 05.2017

Licensed Life Insurance Agent

Liberty National Life Insurance Company
07.2016 - 10.2016
  • Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
  • Exceeded sales targets consistently, contributing to the overall success of the agency or firm.
  • Contributed to community outreach initiatives aimed at promoting financial literacy and raising awareness about the value of life insurance protection.
  • Developed targeted marketing strategies to attract new clientele and expand overall business growth.
  • Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
  • Educated clients on the importance of life insurance as part of their overall financial planning strategy.
  • Assisted colleagues with complex cases or difficult client situations, fostering a collaborative work environment focused on problemsolving.
  • Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.

Grill Operator

Waffle House Inc.
08.2015 - 08.2016
  • Cleaned and maintained kitchen equipment regularly.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Grilled meats and other menu items to customer specifications.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Distributed food to team members with efficiency in high-volume environment.
  • Increased meal quality by adjusting cooking times to accommodate varying dietary preferences of customers.
  • Collaborated with team members to ensure efficient service during peak hours, resulting in a positive dining experience for patrons.
  • Spearheaded efforts to reduce average ticket times, resulting in a more efficient and profitable kitchen operation.
  • Exhibited strong multitasking skills while managing multiple orders concurrently without compromising taste or presentation standards.
  • Maintained a clean and sanitary workspace, ensuring compliance with health department regulations.
  • Trained new grill operators on workplace expectations and best practices, fostering a supportive team environment.
  • Elevated the overall dining atmosphere with attention to detail in plating methods that showcased culinary skill and creativity.
  • Consistently met or exceeded performance metrics set by restaurant management, demonstrating dedication to the role and exceptional work ethic.
  • Minimized cross-contamination risks by implementing strict adherence to food safety protocols when handling raw ingredients.

Sales Associate

Waffle House Inc.
11.2012 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

High School Diploma -

Robertsdale High School
Robertsdale, AL
05.2014

Skills

Troubleshooting issues

Incident Reports

Lesson Planning

Payment Processing

Paperwork Processing

Staff Supervision

Operations Oversight

Shift Management

Quality service

Compliance

Facility Supervision

Deposit Preparation

Positive Attitude

Teamwork and Collaboration

Customer Service

Timeline

Relief Manager

Waffle House Inc.
07.2022 - Current

Licensed Insurance Agent

Acceptance Insurance
08.2021 - 07.2022

Relief Manager

Waffle House Inc.
08.2017 - 10.2019

Relief Manager

Waffle House Inc.
11.2016 - 05.2017

Licensed Life Insurance Agent

Liberty National Life Insurance Company
07.2016 - 10.2016

Grill Operator

Waffle House Inc.
08.2015 - 08.2016

Sales Associate

Waffle House Inc.
11.2012 - 08.2015

High School Diploma -

Robertsdale High School

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