Stormie Romeo

• Implemented time management strategies for more efficient call handling, reducing average wait times for callers.
• Maintained comprehensive knowledge of company products and services to provide accurate information to callers.
• Participated in cross-functional projects aimed at improving overall call center efficiency and effectiveness.
• Developed personalized solutions for customers experiencing unique challenges, leading to increased loyalty and repeat business.
• Type 50 WPM

•Proficient with software such as Microsoft Office

•Terrific Communication skills

•Team player

•conflict management

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Answered questions about store policies and addressed customer concerns.