STORMIE SCHUT
Muskegon,MI
Summary
Highly motivated and results-driven floor and store manager with extensive experience in staff training, customer service, and inventory management. Skilled in optimizing internal policies, coaching sales associates, and resolving customer service issues promptly and professionally. Proficient in staff scheduling, program optimization, and performance assessment, with a proven track record of achieving sales targets and maximizing customer satisfaction. Exceptional soft skills in employee motivation, recruitment, and hiring, and excellent hard skills in money handling and inventory tracking.
Overview
12
12
years of professional experience
Work History
FLOOR MANAGER
Sticky
Muskegon, MI
08.2021 - 02.2025
- Managed daily operations of the floor, including scheduling, customer service and staff training
- Organized and distributed tasks and positions across team to implement, achieve, and exceed sales targets
- Supported growth and development of staff by training and leading by example
- Maintained an organized workspace, ensuring that merchandise was properly stocked and displayed according to company standards
- Resolved customer service issues promptly and professionally
- Monitored staff performance and provided feedback and support where needed
- Prepared and sent daily reports at end of shift
- Assisted in recruiting, interviewing and hiring new employees
- Conducted weekly inventory audits to accurately track stock levels and identify discrepancies
STORE MANAGER
Journeys Shoe Store
Muskegon, MI
05.2017 - 08.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Managed inventory control, cash control and store opening and closing procedures
- Coached sales associates on product knowledge by using wide variety of training tools
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
ASSISTANT MANAGER
Maurices
Muskegon, MI
03.2015 - 05.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored security and handled incidents calmly
FACTORY PRODUCTION WORKER
E-Systems Technology
Muskegon, MI
02.2014 - 03.2015
- Carefully packaged finished products and prepared for shipment
- Conducted quality inspections of finished products and made minor repairs to meet project expectations
- Documented production information via daily system logs and discussed issues with management
- Implemented policies and standard operating procedures for continuous improvement
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely
JANITORIAL WORKER
Rose Maintenance
Muskegon, MI
11.2012 - 02.2014
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
- Hand-cleaned telephones, door knobs, and remote controls
- Damp-mopped hard floors to clean and remove residue or spillage
- Swept hard surface floors using broom or push broom dust mop
- Cleaned and sanitized drinking fountains
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping
- Sanitized break area kitchen counters, tables and sinks
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Oakridge High School
Muskegon, MINO DEGREE - GENERAL STUDIES
Muskegon Community College
Muskegon, MISkills
- Staff Scheduling
- Program Optimization
- Performance Assessment
- Assignment Delegation
- Training Management
- Goal Setting
- Problem Anticipation and Resolution
- Employee Motivation
- Recruitment and Hiring
- Customer Service Management
- Money Handling
- Inventory Tracking and Management
- Loss prevention
Awards
Increasing sales by $100,000
References
References available upon request.
Timeline
FLOOR MANAGER
Sticky
08.2021 - 02.2025
STORE MANAGER
Journeys Shoe Store
05.2017 - 08.2021
ASSISTANT MANAGER
Maurices
03.2015 - 05.2017
FACTORY PRODUCTION WORKER
E-Systems Technology
02.2014 - 03.2015
JANITORIAL WORKER
Rose Maintenance
11.2012 - 02.2014
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Oakridge High School
NO DEGREE - GENERAL STUDIES
Muskegon Community College
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