Stormy Brown
Plattsburgh,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dental Practice Manager
Lake Champlain Dentistry
10.2022 - Current
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
- Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
- Managed payroll administration duties efficiently to minimize errors in timekeeping records or payment discrepancies.
- Improved communication between clinical staff members by establishing regular meetings focused on enhancing teamwork efficiency and providing exceptional patient care experiences.
Pediatric Dental Office Manager
HQRC Management
08.2019 - 10.2021
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
Pediatric Dental Assistant
HQRC Management
12.2017 - 08.2019
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Maintained a clean, safe environment in the treatment rooms, adhering to stringent sterilization protocols.
- Contributed to practice growth by delivering exceptional customer service, resulting in increased patient satisfaction and referrals.
- Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
- Utilized digital radiography equipment to capture high-quality diagnostic images, aiding in accurate diagnoses and treatment planning.
- Assisted dentists during procedures, effectively anticipating needs and reducing treatment times.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
Radiologic Technologist and Medical Assistant
Advance Women's Health Care
09.2008 - 10.2013
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
- Provided compassionate care to patients, easing their concerns and fostering positive experience during bone density scans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Prepared lab specimens for diagnostic evaluation.
Radiologic Technologist and Medical Assistant
Plattsburgh Medical Care
08.2005 - 09.2008
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
CT Certification - Comoputed Tomography
CVPH Radiology School
Plattsburgh, NYRadiology Technologist Certification - Radiological Technician
CVPH Radiology School
Prattsburgh, NY06-2004
Associate of Science - Math, Science And Technology
SUNY Empire State College
Saratoga Springs, NY05-2004
Skills
- Dental practice management
- Recruitment and hiring
- Workflow coordination
- Organization and time management
- Insurance authorizations and verifications
- Medical and dental terminology
- Certified in CPR/AED
- Radiologic imaging
- EMR / EHR
- Vital sign monitoring
- Phlebotomy, EKG, lab testing and processing
- Human resources management
Certification
- NYS Licensed Radiologic Technician- 2004-Current
- ARRT Registered Radiologic Technologist- 2004- Current
- CPR/BLS/AED - Certification Current
Timeline
Dental Practice Manager
Lake Champlain Dentistry
10.2022 - Current
Pediatric Dental Office Manager
HQRC Management
08.2019 - 10.2021
Pediatric Dental Assistant
HQRC Management
12.2017 - 08.2019
Radiologic Technologist and Medical Assistant
Advance Women's Health Care
09.2008 - 10.2013
Radiologic Technologist and Medical Assistant
Plattsburgh Medical Care
08.2005 - 09.2008
CT Certification - Comoputed Tomography
CVPH Radiology School
Radiology Technologist Certification - Radiological Technician
CVPH Radiology School
Associate of Science - Math, Science And Technology
SUNY Empire State College
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