Stormy Follett
Walden,CO
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Food Service Director
North Park School District
06.2017 - Current
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented staff training programs to improve culinary skills and knowledge of food safety procedures.
- Conducted regular performance evaluations for food service employees, promoting professional growth and development opportunities.
- Designed creative menus that catered to various dietary needs while maintaining an appealing aesthetic for clients.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
Loan Processor
Mountain Valley Bank
04.2008 - 06.2012
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reduced processing time for loan applications by implementing an organized filing system.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
Some College (No Degree) - Business Administration
Barnes Business College
Lakewood, CO High School Diploma -
North Park Jr. Sr. High School
Walden, CO 05.1988
Skills
- Kitchen staff coordination
- POS Terminal Operation
- Workflow Planning
- Purchasing
- Employee Performance Evaluations
- Operations Management
- Employee Supervision
- Calm and Pleasant Demeanor
- Money Handling
- Reliable and Responsible
- Problem-Solving
- Customer Service
- Recipe creation
- Menu development
- Policy Implementation
- Meal Planning
- Staff Supervision
- Food Safety Compliance
- Staff Leadership
- Staff Training and Development
- Ordering and Purchasing
Being outdoors, enjoy friends and family, enjoy horseback riding and paddle boarding
I enjoy spending my free time with friends and family. I love being outdoors paddle boarding and horseback riding
Timeline
Food Service Director
North Park School District
06.2017 - Current
Loan Processor
Mountain Valley Bank
04.2008 - 06.2012
Some College (No Degree) - Business Administration
Barnes Business College
High School Diploma -
North Park Jr. Sr. High School
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