Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stormy Gambrell

Houston,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

Store Supervisor

CVS
01.2017 - 01.2023
  • Worked effectively with store management and store crews
  • Supervised the store's crew through assigning, directing and following up of all activities
  • Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
  • Assigned tasks to staff according to workload requirements.
  • Provided direction to staff members on how to properly handle merchandise when stocking shelves or assisting customers.
  • Enforced safety protocols at all times while managing store operations.
  • Received store deliveries and transported items to correct facility locations.
  • Answered customer queries and complaints and provided prompt solutions.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Handled customer transactions and balanced cash drawers.
  • Dealt with customer complaints and rectified product and service issues.
  • Recorded quantities of damaged, faulty or expired items in product reports.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Operations Assistant

Hewlett-Packard (Exel)
01.2004 - 01.2016
  • Ensured operational excellence and excellent customer services
  • Contributed in various phases of recruitment activities
  • Assisted procurement activities (sourcing, quoting etc.)
  • Supported company and marketing events as needed
  • Participated in continuous improvement of the operations and generate reporting for management as needed.
  • Performed quality assurance checks on products before they were shipped out to customers.
  • Participated in team meetings to provide feedback on operational issues and solutions.
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Ensured that all safety protocols were followed during day-to-day operations.
  • Trained new staff members on company policies related to operations management.
  • Answered work phones and routed correspondence to correct parties.
  • Worked closely with other departments on special projects.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained accurate records of financial transactions related to operations activities.

Customer Service

Target Stores
01.2003 - 01.2004
  • Worked as multiple shift cashier, cash receipt night audits
  • Provided prompt, friendly customer service and operates cash register for all transaction types including returns and credit applications
  • Accurately balanced transactions run through an assigned register
  • Zoned merchandise and maintains merchandising guidelines; stocks impulse racks and sets and maintains impulse/front end POGs
  • Performed price/SKU look ups
  • Supported incoming and outgoing merchandise transfers
  • Contributed to a positive customer service experience by providing excellent customer service skills.
  • Resolved customer service issues in a timely manner while providing excellent customer service.

Office Manager Collections/Accounting

Superior Consultants & Services
01.2001 - 01.2003
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Education

Associate of Applied Science - HEALTH SCIENCES

Houston Community College
Houston, TX
05-2026

High School Diploma -

Westside High School
Houston, TX
01.2004

Skills

  • Java, XML, SQL
  • Microsoft Office, Microsoft Visual Studio
  • Customer Service
  • Inventory Management
  • Store Opening and Closing
  • Multitasking and Organization
  • Store Merchandising
  • Cash Management
  • Documentation And Reporting
  • Operations Management
  • Supply Ordering
  • Stock replenishment
  • Friendly and Positive

References

Supplied Upon request

Timeline

Store Supervisor

CVS
01.2017 - 01.2023

Operations Assistant

Hewlett-Packard (Exel)
01.2004 - 01.2016

Customer Service

Target Stores
01.2003 - 01.2004

Office Manager Collections/Accounting

Superior Consultants & Services
01.2001 - 01.2003

Associate of Applied Science - HEALTH SCIENCES

Houston Community College

High School Diploma -

Westside High School

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