Stormy Gunter

Work History

US Bank Service Center

Remote, Kentucky

09.2023 - Current

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Consistently achieves metrics higher than company's set standards.
Consistently achieves 95% Ready to Serve monthly since October 2023.
Achieves 9 or 10 customer surveys consistently since October 2023.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Identified and resolved discrepancies and errors in customer accounts.
Meets customer call guidelines for service levels, handle time and productivity.
Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Responded proactively and positively to rapid change.
Educated customers about billing, payment processing and support policies and procedures.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Verst Group Logistics

Edgewood, KY

04.2020 - 12.2021

Organized, sorted, and checked input data against original documents.
Scanned documents and saved in database to keep records of essential organizational information.
Entered data into various computer systems accurately using Microsoft Office Suite.
Completed data entry tasks with accuracy and efficiency.
Sorted documents and maintained organized filing process.
Verified accuracy of data entered into system to produce error-free reports.
Followed established procedures to enter and process data correctly.
Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Verified data files prior to entry to maintain high data accuracy.
Corrected data entry errors to prevent duplication or data degradation.
Followed data entry protocols, rules and regulations.
Checked for accuracy by verifying data and records.
Compared transcribed data with source document to detect and correct errors.

Quality Inn and Suites CVG

Erlanger, KY

06.2017 - 03.2020

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Collected room deposits, fees, and payments.
Maintained confidentiality of sensitive data to protect customer and business information.
Completed data entry and filing to keep records updated for easy retrieval.
Completed all tasks in compliance with company policies and procedures.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Collected cash, credit/debit payments, processed transactions and updated relevant records.

Baptist Village

Erlanger, KY

04.2014 - 01.2016

Fostered relationships with patients, their family members, caregivers and healthcare teams to achieve individual care plan targets
Exhibited compassionate care and communication regarding issues surrounding death and dying
Documented detailed information in patient charts and communicated status updates to care team
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
Documented patient intake and dietary requirements and assisted with feeding
Documented activities and recorded information in the EMR system
Responded to patient alarms and needs-assessments requests to identify course of treatment
Conducted routine checks on standard patient vitals, including blood pressure, temperature and hear rate
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
Collected specimens, monitored vitals and maximized patient comfort
Provided hands-on nursing care under the direct RN supervision, adhering to medical center policies and procedures

J&C Marble & Tile

Oakland Park, Florida

06.2004 - 12.2009

Skilled at working independently and collaboratively in a team environment.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.