Family support professional with strong background in fostering positive outcomes for families. Skilled in conflict resolution, communication, and advocacy. Known for collaborative work style, adaptability, and consistent focus on achieving results. Recognized for empathy, reliability, and ability to navigate changing needs effectively. I have over ten years of experience in the Mental Health Field.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Commercial Monitoring Agent
Everton Solutions
03.2025 - Current
Monitored Commercial Burglary and Fire Alarms for various Corporations across the United States, Canada and Puerta Rico.
Interacted with Law Enforcement and Patrol Companies to ensure the safety of employees and customers of agencies served.
Provided customer service to employees, in regards to trouble shooting technical difficulties with the Fire and Burglary Systems within their agencies.
Master Level Certified Family Partner
Metrocare Services
08.2022 - 12.2024
Developed culturally sensitive outreach materials to engage diverse populations within the community effectively.
Evaluated program success based on feedback from participating families; adapted approaches accordingly.
Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Enhanced parental understanding of their child''s development stages through informative workshop sessions.
Assisted families in accessing appropriate financial assistance programs, alleviating the financial burden of educational expenses.
Assisted parents and caregivers in meeting youth needs through education, targeted support, coaching and guidance.
Increased parent involvement in the educational process by organizing workshops on various academic subjects, fostering a sense of partnership between parents and educators.
Improved overall student well-being by addressing individualized family needs holistically and proactively collaborating with school staff members involved in each child''s life.
Identified available community resources and programs for families of disabled children.
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Worked with educational team to develop Individual Education Plans (IEPs) for students.
Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Developed and implemented strategies to reduce and prevent family conflict.
Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Developed and implemented programs to support children's mental health and well-being.
Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Empowered families to advocate for their children''s needs by offering workshops on relevant topics such as IEPs and special education services.
Strengthened family connections by providing support and guidance in navigating community resources.
Met with providers and attended IEP, hospital discharge, treatment team and other relevant meetings.
Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
Helped caregivers and family to understand mandates and perspectives of other team members while navigating through social services systems.
Collaborated with multidisciplinary teams to develop comprehensive plans tailored to each family''s unique needs and goals.
Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
Boosted parent confidence in navigating the education system by providing ongoing support and information on relevant topics.
Led support groups for parents facing similar challenges, fostering camaraderie and shared problem-solving strategies.
Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
Mentored new Family Partner team members while sharing best practices gleaned from prior experience.
Provided coaching and support for caregivers, advocating to make informed choices for family despite unprecedented challenges.
Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
Enhanced communication between families and school staff through regular meetings, promoting positive relationships.
Supported clients from diverse communities with specific, tailored programming, promoting diversity, equity and inclusion in healthcare and social programs.
Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
Visited homes of families and maintained appropriate contact as directed by agency procedures.
Collaborated with families to assist in growth, development, and education to increase potential.
Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Documented data and completed accurate updates to case records.
Maintained detailed case histories, metrics and reports to meet strict standards.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Facilitated family meetings to ensure communication and collaboration between family members.
Master Level Certified Family Partner
Child and Family Guidance Center
05.2021 - 08.2022
Enhanced parental understanding of their child''s development stages through informative workshop sessions.
Assisted parents and caregivers in meeting youth needs through education, targeted support, coaching and guidance.
Increased parent involvement in the educational process by organizing workshops on various academic subjects, fostering a sense of partnership between parents and educators.
Improved overall student well-being by addressing individualized family needs holistically and proactively collaborating with school staff members involved in each child''s life.
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Worked with educational team to develop Individual Education Plans (IEPs) for students.
Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Developed and implemented strategies to reduce and prevent family conflict.
Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Developed and implemented programs to support children's mental health and well-being.
Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Empowered families to advocate for their children''s needs by offering workshops on relevant topics such as IEPs and special education services.
Strengthened family connections by providing support and guidance in navigating community resources.
Met with providers and attended IEP, hospital discharge, treatment team and other relevant meetings.
Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
Helped caregivers and family to understand mandates and perspectives of other team members while navigating through social services systems.
Collaborated with multidisciplinary teams to develop comprehensive plans tailored to each family''s unique needs and goals.
Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
Boosted parent confidence in navigating the education system by providing ongoing support and information on relevant topics.
Mentored new Family Partner team members while sharing best practices gleaned from prior experience.
Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
Provided coaching and support for caregivers, advocating to make informed choices for family despite unprecedented challenges.
Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
Enhanced communication between families and school staff through regular meetings, promoting positive relationships.
Supported clients from diverse communities with specific, tailored programming, promoting diversity, equity and inclusion in healthcare and social programs.
Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
Visited homes of families and maintained appropriate contact as directed by agency procedures.
Collaborated with families to assist in growth, development, and education to increase potential.
Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Maintained detailed case histories, metrics and reports to meet strict standards.
Documented data and completed accurate updates to case records.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Master Level Certified Family Partner
LifePath Systems
09.2019 - 05.2021
Enhanced parental understanding of their child''s development stages through informative workshop sessions.
Assisted families in accessing appropriate financial assistance programs, alleviating the financial burden of educational expenses.
Assisted parents and caregivers in meeting youth needs through education, targeted support, coaching and guidance.
Increased parent involvement in the educational process by organizing workshops on various academic subjects, fostering a sense of partnership between parents and educators.
Improved overall student well-being by addressing individualized family needs holistically and proactively collaborating with school staff members involved in each child''s life.
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Worked with educational team to develop Individual Education Plans (IEPs) for students.
Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Developed and implemented strategies to reduce and prevent family conflict.
Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Empowered families to advocate for their children''s needs by offering workshops on relevant topics such as IEPs and special education services.
Strengthened family connections by providing support and guidance in navigating community resources.
Met with providers and attended IEP, hospital discharge, treatment team and other relevant meetings.
Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
Helped caregivers and family to understand mandates and perspectives of other team members while navigating through social services systems.
Collaborated with multidisciplinary teams to develop comprehensive plans tailored to each family''s unique needs and goals.
Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
Boosted parent confidence in navigating the education system by providing ongoing support and information on relevant topics.
Led support groups for parents facing similar challenges, fostering camaraderie and shared problem-solving strategies.
Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
Mentored new Family Partner team members while sharing best practices gleaned from prior experience.
Provided coaching and support for caregivers, advocating to make informed choices for family despite unprecedented challenges.
Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
Enhanced communication between families and school staff through regular meetings, promoting positive relationships.
Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
Visited homes of families and maintained appropriate contact as directed by agency procedures.
Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
Collaborated with families to assist in growth, development, and education to increase potential.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Documented data and completed accurate updates to case records.
Maintained detailed case histories, metrics and reports to meet strict standards.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Facilitated family meetings to ensure communication and collaboration between family members.
Certified Family Partner
Child and Family Guidance Center
07.2017 - 09.2019
Assisted families in accessing appropriate financial assistance programs, alleviating the financial burden of educational expenses.
Assisted parents and caregivers in meeting youth needs through education, targeted support, coaching and guidance.
Increased parent involvement in the educational process by organizing workshops on various academic subjects, fostering a sense of partnership between parents and educators.
Improved overall student well-being by addressing individualized family needs holistically and proactively collaborating with school staff members involved in each child''s life.
Identified available community resources and programs for families of disabled children.
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Worked with educational team to develop Individual Education Plans (IEPs) for students.
Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Developed and implemented strategies to reduce and prevent family conflict.
Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Developed and implemented programs to support children's mental health and well-being.
Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Empowered families to advocate for their children''s needs by offering workshops on relevant topics such as IEPs and special education services.
Strengthened family connections by providing support and guidance in navigating community resources.
Met with providers and attended IEP, hospital discharge, treatment team and other relevant meetings.
Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
Helped caregivers and family to understand mandates and perspectives of other team members while navigating through social services systems.
Connected families to supportive resources within the community such as food banks and job training programs.
Collaborated with multidisciplinary teams to develop comprehensive plans tailored to each family''s unique needs and goals.
Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
Boosted parent confidence in navigating the education system by providing ongoing support and information on relevant topics.
Led support groups for parents facing similar challenges, fostering camaraderie and shared problem-solving strategies.
Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
Mentored new Family Partner team members while sharing best practices gleaned from prior experience.
Provided coaching and support for caregivers, advocating to make informed choices for family despite unprecedented challenges.
Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
Enhanced communication between families and school staff through regular meetings, promoting positive relationships.
Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
Collaborated with families to assist in growth, development, and education to increase potential.
Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
Maintained detailed case histories, metrics and reports to meet strict standards.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Facilitated family meetings to ensure communication and collaboration between family members.
Family Partner
Metrocare Services
03.2009 - 07.2017
Empowered families to advocate for their children''s needs by offering workshops on relevant topics such as IEPs and special education services.
Met with providers and attended IEP, hospital discharge, treatment team and other relevant meetings.
Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
Helped caregivers and family to understand mandates and perspectives of other team members while navigating through social services systems.
Connected families to supportive resources within the community such as food banks and job training programs.
Collaborated with multidisciplinary teams to develop comprehensive plans tailored to each family''s unique needs and goals.
Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
Boosted parent confidence in navigating the education system by providing ongoing support and information on relevant topics.
Led support groups for parents facing similar challenges, fostering camaraderie and shared problem-solving strategies.
Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
Mentored new Family Partner team members while sharing best practices gleaned from prior experience.
Provided coaching and support for caregivers, advocating to make informed choices for family despite unprecedented challenges.
Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
Enhanced communication between families and school staff through regular meetings, promoting positive relationships.
Supported clients from diverse communities with specific, tailored programming, promoting diversity, equity and inclusion in healthcare and social programs.
Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
Visited homes of families and maintained appropriate contact as directed by agency procedures.
Collaborated with families to assist in growth, development, and education to increase potential.
Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Documented data and completed accurate updates to case records.
Maintained detailed case histories, metrics and reports to meet strict standards.
Completed comprehensive assessments of families to identify needs and develop treatment plans.
Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Facilitated family meetings to ensure communication and collaboration between family members.
Strengthened family connections by providing support and guidance in navigating community resources.
Improved overall student well-being by addressing individualized family needs by proactively collaborating with school staff members involved in each child''s life.
Education
High School Diploma -
H G Spruce High School
Dallas, Tx
Skills
Professional boundaries
Family support
Self-awareness
Motivational interviewing
Multicultural competence
Empathy building
Child development
Parenting education
Case tracking and follow up
Effective communication
Community resource coordination
Community resources
Behavioral management
Appointment scheduling
Relationships and rapport
Incident management
Crisis intervention
Client education
Crisis intervention strategies
Case management
Family advocacy
Family needs assessments
Eligibility assessments
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Active listening
Clinical documentation
Adaptability and flexibility
Decision-making
Task prioritization
Team building
Self motivation
Conflict resolution
Goal setting
Professionalism
Family services
Interpersonal communication
Continuous improvement
Adaptability
Client needs assessment
Written communication
File management
Trauma informed care framework
Behavior modification
Service planning
Professional demeanor
Community referrals
Multicultural awareness
Community outreach
Program development
High-risk populations identification
Special education
Child advocacy
Home visits
Substance abuse prevention
Resource coordination
Disadvantaged youth programs
Structured decision making (SDM) tools knowledge
Accomplishments
Trained and mentored new Family Partners.
Assisted in the growth of Family Partner Services within agencies.
Worked with various State and Community Agencies in developing the Family Partners Services Curriculum for certification.
Assisted in the growth and development of Systems of Care within agencies.
Served on various Counsels in the Mental Health System.
Served as a Family Representative on CRCG -Community Resource Coordination Group.