Stormy Martin
Marion,OH
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Coordinator-Temp
Express Employment Professionals
08.2024 - 12.2024
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Developed and implemented onboarding and orientation programs for new employees.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Improved employee retention rates through thorough candidate screening and interview techniques.
Business Development Manager
Wise Staffing Group
04.2024 - 07.2024
- Develop, execute, and oversee a business strategy that prioritizes growth and positive customer ratings
- Maintain positive professional relationships with clients
- Use financial techniques to improve sales revenue
- Monitor sales progress to ensure that corporate goals are being met
- Kept meticulous client notes and updated account information in company databases.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Train sales professionals and help improve their skills
- Proven record of sales growth
- Experience in customer service, marketing, or a sales-related field
- Strong knowledge of business and sales
- Clear verbal and written communication
Assistant Store Manager
Wild Bills Tobacco
01.2024 - 04.2024
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
General Manager
My Place Hotels
07.2022 - 06.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
Recruiter
MPW Industrial Services
03.2022 - 07.2022
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Operated and maintained applicant tracking and candidate management systems
- Developed recruiting strategies to identify qualified candidates and build network
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Facilitated new employee orientations to foster positive team attitude
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Team Lead-Remote
Concentrix
06.2021 - 12.2021
- Managed customer concerns with calm demeanor and knowledgeable service
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services
- Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees
- Produced reports outlining information such as call duration and customer satisfaction levels
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
District Manager
Surge Staffing
07.2020 - 06.2021
- Obtained detailed assignment information from customers Fill customer work orders with qualified temporaries
- Monitor temporary employee attendance and performance coached and counseled temporaries to ensure quality performance and job satisfaction
- Sales plans/approaches
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
- Created various selling and merchandising programs impacting bottom line performance
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Maintained payroll information by calculating, collecting and entering data
- Processed new hire paperwork and documents
- Verified timekeeping records and handled any discrepancies with employees
- Maintained employee privacy and protected payroll operations by keeping all information confidential
Account Manager
LaborMax Staffing, Labor Northwest Ohio LLC
05.2018 - 05.2020
- Performed administrative tasks such as record keeping, writing correspondence and gathering materials
- Expanded market share by effectively targeting prospects and closing sales contracts for successful conversion
- Supported management in developing and implementing personnel policies and procedures
- Proactively identified and solved complex recruitment problems that impact sales management and business direction
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons
Education
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, CO06-2025
Vocational School - Dental Assisting
Pioneer Career And Technology Center
Shelby, OH05.2015
High School Diploma -
Wynford High School
Bucyrus, OH05.2015
Skills
- ATS
- Workday
- Talent Acquisition
- Event Planning
- Management
- Project Management
- Workers' Compensation
- Quality Assurance
- Computer Networking
- HR Sourcing
- Human Resources
- Human Resources Management
- Payroll management
- Employee Orientation
- Data entry
- Interviewing
- Recruiting
- Internal recruiting
- Sales
- Cold calling
- Direct sales
- Office Management
- Performance Management
- Employment & labor law
- Continuous improvement
- Social media management
- Conflict Management
- Strategic Planning
- Computer literacy
- Customer service
- Computer skills
- Talent acquisition
- Payroll
- Succession planning
- Sourcing
- Team management
- Clerical experience
- Operations management
- General ledger reconciliation
- General ledger accounting
- Customer relationship management
- Budgeting
- Microsoft Office
- Store management
- Bookkeeping
- Supervising experience
- Cash register
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Driving
- Marketing
- Manufacturing
- Business development
- Leadership
- Employee evaluation
- Organizational skills
- Relationship management
- Inside sales
- B2B sales
- Cash handling
- Profit & loss
- Google Docs
- Outside sales
- Territory management
- Hotel experience
- Hospitality
- Accounting
- Analysis skills
- Property management
- Time management
- Front desk
- ADP
- HR sourcing
- Employee relations
- FMLA
- CRM software
- Cost control
- Quality control
- Typing
- Microsoft Powerpoint
- Presentation skills
- Hotel management
- Guest services
- Hospitality management
- Salesforce
- B2B
- Account management
- Basic math
- Negotiation
- QuickBooks
- Calendar management
- Data analytics
- Phone etiquette
- Sales management
- Office experience
- Intake
- Database administration
- Process management
- OPERA
- Administrative experience
- Databases
- Customer service expertise
- Office management
Certification
Driver's License
Timeline
Front Office Coordinator-Temp
Express Employment Professionals
08.2024 - 12.2024
Business Development Manager
Wise Staffing Group
04.2024 - 07.2024
Assistant Store Manager
Wild Bills Tobacco
01.2024 - 04.2024
General Manager
My Place Hotels
07.2022 - 06.2023
Recruiter
MPW Industrial Services
03.2022 - 07.2022
Team Lead-Remote
Concentrix
06.2021 - 12.2021
District Manager
Surge Staffing
07.2020 - 06.2021
Account Manager
LaborMax Staffing, Labor Northwest Ohio LLC
05.2018 - 05.2020
High School Diploma -
Wynford High School
Driver's License
Bachelor of Science - Business Management
Colorado Technical University
Vocational School - Dental Assisting
Pioneer Career And Technology Center
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