Stormy Monroe
Saint Joseph,USA
Summary
Customer service-oriented individual with a deep love for animals with veterinary/animal field 15+ years of experience seeking career opportunities favoring leadership. Have over seen teams as large as 50+ employees. Experience ranges from emergency and general practice including large, small, and exotic animals. 7+ skills of leadership/management.
Searching for A diligent leadership role with background in overseeing patient care and ensuring high standards of service. Managed teams to improve patient outcomes and streamlined care processes, leading to enhanced satisfaction. Demonstrated leadership and communication skills in coordinating interdisciplinary teams and handling complex patient cases.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Advanced Patient Care Supervisor of Emergency and Critical Care
Blue Pearl Emergency & Specialty
Kansas City
05.2024 - Current
- Promotion to Advanced Patient Care Supervisor of Emergency and Critical care (24-hour department) (May/April of 2023)
- Para labor tracking + Revenue trends
- Scheduling and building a schedule within expected hours and following busy trends including call schedule and holidays.
- Timecards/ finalizing hours for pay roll
- Starting, finalizing and delivering corrective actions
- Training/Coachinh
- Navigating cornerstone, humanity, OKTA, Legion software
- Cubexx & Omnicell cycle counts/Control Drug access logging
- Build personalized training plans for associates (Skills, Communication, Performance improvement plan etc.)
- Regulate and assist with short term and long-term goals for associates
- Problem solve and provide realistic and appropriate solutions among scheduling, associates, etc.
- Building triage systems, and assigning placements roles for daily shifts
- Developed workflow processes to optimize patient intake and triage efficiency during peak hours.
- Evaluated performance metrics of team members and implemented targeted coaching strategies for improvement.
- Managed inventory systems for medical supplies, ensuring timely replenishment to support uninterrupted operations.
- Managed staffing schedules effectively to maintain appropriate coverage at all times while accommodating employee requests for time off when possible.
- Evaluated nursing documentation regularly to ensure accuracy, completeness, and compliance with established guidelines, leading to increased audit scores for the unit.
- Implemented evidence-based practices within the unit, resulting in improved patient outcomes and decreased rates of readmission following discharge.
- Improved quality of care for patients, conducting thorough assessments, and designing individualized care plans in collaboration with the multidisciplinary team.
- Increased staff retention rates with regular performance evaluations, constructive feedback, and professional development opportunities.
- Assessed clients and developed plans to meet needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed policies and procedures for effective pharmacy management.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Veterinary Assistant (VA2)
Blue Pearl Pet Hospital
Overland Park, KS
04.2022 - Current
- Perform Restraint upon ultrasounds, injections, medications or obtaining samples.
- Apply IV catheters aseptically.
- Set an example of leadership keeping expectations, standards and patient care as priority.
- HOC lead (Hospital Operations Committee)
- Attaching ECG leads
- Achieve patient vitals including temperature, respiration, Heart rate, Blood pressure.
- Prepare room for the DVM exam with complete signalment and history.
- Complete tasks in a timely manner.
- Clean and stock rooms to keep them up to standard.
- Fill and label prescriptions appropriately, while maintaining cleanliness.
- Perform radio graphs upon request while maintaining PPE.
- Perform CPR and utilize crash carts upon emergencies.
- Preform diagnostics upon request and utilizing including blood, urine, Pack cell volume, and IDEXX machines.
- Obtain body fluid samples and store accordingly including urine, blood, etc.
- Utilize computer programs including Instinct and Cornerstone for patient records.
- Answer phones and complete conversations with clients while maintaining professionalism and appropriate feedback.
- Recover patients and obtain vitals, alerting DVM if abnormal.
- Maintain enthusiasm on the floor while being professional.
- Preform needed treatments to patients including vitals, feedings, walks, clips and cleans/bandages and medications.
- Inducing anes and monitoring pet/classifying ASA status
- IV, IM or SQ injections.
- Complete drug calculations upon request of DVM for medications
- Attending CE in clinic and online
- Assist coworkers with treatments including telemetry, urinary catheters, flow by oxygen
- Hospitalize a patient from start to finish, may include Snyder unit or isolation protocols
- CRP bloodwork and Saline angulations
- Obtain samples including parvo snap test, FIV/FELV snap test etc. while maintaining PPE
- Intubate patients upon request or as needed
- Preform a start to finish STAT protocol
- Place nasal lines
- Assist with blood transfusions/crossmatch/typing
- Handle contagious triage appointments with PPE
- Blood smears/Manual count
- Place female and male Urinary Caths
- Drum Line care and placement
- Central Lines placement and care
- NG/Feeding tubes placement and care
- **Assisted in educating pet owners on post-operative care and medication administration to enhance recovery outcomes.**
- **Monitored anesthesia levels during surgical procedures, maintaining constant communication with the veterinary team for optimal patient safety.**
- **Implemented infection control standards across treatment areas, contributing to a reduced incidence of hospital-acquired infections.**
Lead Tech/Team Lead/ Vet Assistant
Twin Pines Veterinary Clinic
St. Joseph, MO
11.2017 - 03.2022
- Intubating patients
- Performing PCV (pack cell volume) upon doctor’s request
- Able to perform/train laser therapy on patients using laser technology.
- Preforming dental cleanings on anesthetize patients within supervision
- Able to perform daily notes and documentation on computers/paper filing systems
- Able to perform blood draws from cephalic veins, jugular veins, and saphenous veins.
- Collecting vitals temperatures, respiration, pulse, and blood pressure on patients.
- Screen client records and gathering a history for D.V.M
- Prepare examination rooms with appropriate diagnostics and cytology samples for veterinary review and analysis including blood, urine, ear, and skin samples.
- Obtain, develop, label, and file both digital and film radiographs of small animal and occasional exotic animal upon veterinary request
- Acted as a surgical assistant in scheduled and emergency surgical procedures and monitored and recovered the anesthetized surgical patient.
- Prepare and sterilize surgical equipment and maintain sterilization and autoclave equipment.
- Set intravenous catheters and aseptically prepared animals for a variety of surgical procedures.
- Organize team huddles to allow employees to voice their goals, problems, and recommendations to improve their culture/work life.
- Subjectively and objectively evaluate hospitalized patients and administer medications as prescribed and document accordingly.
- Plan lunch and learns for Staff
- Create/Plan a fun and safe work environment including, national veterinary holidays (tech week, receptionist week, Doctors Day etc.)
- Operate and maintain in-house laboratory, including microscopes and antech blood processing machine, as well as centrifuges, standard operating procedure.
- Perform cystocentesis with and without ultrasound within supervision to Maintain communication with external laboratories and pharmacies for medication orders, results, technical support, and supplies.
- Store, handle, and ship tissue samples safely and appropriately while maintaining biohazard standards.
- Fill and ship prescriptions according to the veterinary script and maintain pharmacy inventory as well as online pharmacy.
- Clean and re-stock treatment areas, exam rooms, surgery suite, and laboratory
- Maintain/Clean autoclaves/Ultrasonic
- Operator/Trainor on Gas sterilization under supervision of DVM (Ethylene Oxide)
- Maintain/Operate pet insurance/ care credit /scratch pay/ALLY DVM
- Prepare and preform for cast/cast change upon request
- Preform restraint/venipuncture with birds, reptiles, large animal, pocket pets with DVM
- Preform the following testing upon request: Bile acids, Low dose dex suppression test, Adrenocorticotropic hormone test, Water deprivation test, blood smears, cytology’s.
Senior Veterinary Assistant
Angels Vet Express
Savannah, MO, US
03.2015 - 09.2017
- Senior small animal technician in a high volume, low-cost, full-service walk-in clinic with parvovirus isolation ward
- Screen client records and prepare a history for D.V.M.
- Prepare examination rooms with appropriate diagnostics and cytology samples for veterinary review and analysis.
- Obtain, develop, label, and file both digital and film radiographs of small animal and occasional exotic animal upon veterinary request
- Acted as a surgical assistant in scheduled and emergency surgical procedures and monitored and recovered the anesthetized surgical patient.
- Prepare and sterilize surgical equipment and maintain sterilization and autoclave equipment.
- Set intravenous catheters and aseptically prepared animals for a variety of surgical procedures.
Lead Pet Stylist
Petcol
St. Joseph, Missouri
08.2014 - 03.2015
- Discussing with owners which groom would work best for their pet.
- Checked animals’ skin for fleas or parasites.
- Shaping an animal’s coat with tools such as electric clippers and a variety of shears.
- Restraining and lifting dogs.
- Walking and exercising dogs as needed.
- Keeping up to date administrative records of animals that have been groomed.
- Providing services such as bathing, brushing, trimming, and other grooming services.
- Clipping/trimming beaks/wings/nails
- Groomed 20-40 dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
Education
Diploma -
Benton High School
St. Joseph, MO01-2012
Animal Science
Northwest State University
Maryville MoAnimal Science/RVT program
Metropolitan Community College
Kansas City, MO01-2021
RVT program
Penn Foster
Missouri01-2016
Skills
- Laser therapy Trainor/Operator
- Create Scheduling accordingly Holiday and On Calls
- Place Urinary caths
- Drum/Central lines
- Feeding tubes/NG tubes
- Maintain Chest tubes/suction/Nasal Lines
- Perform anes for scopes, Mri’s and CT’s
- Operator/train gas sterilization (ethylene oxide)
- Preform and set up blood transfusion
- Cross Match, Blood Typing
- Inventory count/ordering
- Clinical leadership
- Ethics and confidentiality
- Care coordination
- Staff development
- Workflow coordination
- Treatment management
- Policy adherence
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Reliability
- Active listening
- Organizational skills
- Patient safety
- Relationship building
- HIPAA guidelines
- Medical terminology
- Clinical staff management
- Written communication
- Personnel management
- Staff supervision
- Employee performance evaluation
- Employee recruitment and hiring
- Quality improvement
Certification
- Adult Mental Health & First Aid
- Stress Free Aid
- Fear Free
- Hands Free radiology
- Coaching/Mentoring Classes
- Wellness ambassador (Peer Voted)
- BLS/ALS certificated
- CPR recovery certified
- Practice Management Certification(Vet girl course)
Timeline
Advanced Patient Care Supervisor of Emergency and Critical Care
Blue Pearl Emergency & Specialty
05.2024 - Current
Veterinary Assistant (VA2)
Blue Pearl Pet Hospital
04.2022 - Current
Lead Tech/Team Lead/ Vet Assistant
Twin Pines Veterinary Clinic
11.2017 - 03.2022
Senior Veterinary Assistant
Angels Vet Express
03.2015 - 09.2017
Lead Pet Stylist
Petcol
08.2014 - 03.2015
Diploma -
Benton High School
Animal Science
Northwest State University
Animal Science/RVT program
Metropolitan Community College
RVT program
Penn Foster
Wellness Ambassador
- a volunteer or employee who acts as a liaison between their organization’s leadership and staff to promote a culture of health. They encourage participation in wellness activities, distribute health-related information, and champion, wellness-related initiatives. They foster, improved physical and mental health through peer, support and local, on-site, activities.
Source: Google