Summary
Overview
Work History
Education
Skills
Timeline
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Stormy Morin

Willis,Texas

Summary

Dynamic business owner and former Salon Manager at Sports Clips, skilled in customer relations and team leadership. Proven track record in enhancing client retention through effective promotional strategies and exceptional service. Adept at optimizing operations and inventory management, driving efficiency while fostering strong relationships with clients and suppliers.

Overview

10
10
years of professional experience

Work History

Business Owner

Self-employeed
07.2024 - Current
  • Conducted market research to identify customer needs and preferences.
  • Managed daily operations to ensure efficient workflow and service delivery.
  • Established relationships with suppliers for inventory procurement and management.
  • Implemented cost-control measures to optimize budget allocation and spending.
  • Utilized social media platforms for marketing initiatives and brand awareness.
  • Established strong customer relationships through excellent communication and attentive service.

Salon Manager

Sports Clips
09.2021 - 02.2023
  • Managed daily salon operations, ensuring efficient workflow and high service standards.
  • Trained and mentored junior staff on customer service techniques and salon protocols.
  • Implemented inventory management practices to optimize product availability and reduce waste.
  • Developed promotional strategies to enhance customer engagement and increase client retention.
  • Conducted regular team meetings to discuss performance, address concerns, and foster collaboration.
  • Maintained compliance with health and safety regulations, promoting a safe environment for clients and staff.
  • Analyzed customer feedback to identify areas for improvement in service delivery and salon experience.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.

Home Health Aide

Comforts of Home Services
01.2018 - 06.2019
  • Assisted clients with daily living activities, enhancing comfort and independence.
  • Collaborated with healthcare professionals to develop personalized care plans.
  • Provided emotional support and companionship, fostering positive client relationships.
  • Maintained cleanliness of living spaces, ensuring a safe environment for clients.
  • Developed efficient routines that improved overall client satisfaction and well-being.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.

Receptionist/Secretary

Anne Vickery and Associates Realty
06.2015 - 07.2017
  • Managed multi-line phone system, ensuring efficient call routing and customer service support.
  • Coordinated appointment scheduling, optimizing calendar management for staff and clients.
  • Streamlined front desk operations, improving workflow efficiency and response times to inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

High School Diploma -

Porter High School
Porter, TX

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Entrepreneurial personality
  • Relationship building
  • Work Planning and Prioritization
  • Team collaboration and leadership
  • Bookkeeping

Timeline

Business Owner

Self-employeed
07.2024 - Current

Salon Manager

Sports Clips
09.2021 - 02.2023

Home Health Aide

Comforts of Home Services
01.2018 - 06.2019

Receptionist/Secretary

Anne Vickery and Associates Realty
06.2015 - 07.2017

High School Diploma -

Porter High School

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