Stormy Neely
Manchester,TN
Summary
Detail-oriented and organized while being focused on evaluating patient needs and progression and adapting plans as needed to facilitate enhanced health and growth. Enthusiastic, resourceful professional with academic and professional background in patient relations and customer service. Ability to establish priorities and meet challenges head-on. Strong listening and time management skills. Level-headed professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of compassion and support.
Overview
4
4
years of professional experience
Work History
Medical Call Center Representative
Nexa Receptionists
10.2021 - Current
- Schedule patient appointments and ensure the following: obtain and enter accurate demographic information in a computer medical program (address, phone, insurance, etc). Inform caller of items to bring to their appointment, remind caller of cancellation policy and answer questions, and offer information as requested, to provide patient-focused service and professional customer service.
- Managed approximately 20+ incoming calls per day from customers.
- Act as a liaison for the patients and health center by directing calls to other departments as needed, use good judgment in handling calls, especially with urgent matters, and problem-solve quickly and efficiently. Understand when a call needs to be escalated to the physician/manager/triage nurse.
- Coordinated work between multiple departments.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
Sleep Coach
Sleep Solutions
10.2020 - 02.2021
- Enhanced patient compliance by providing thorough CPAP education and support.
- Provided exceptional customer service, addressing patient inquiries and concerns in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained accurate records of patient interactions, updating information as needed for seamless continuity of care.
- Ensured smooth operations within clinic by collaborating effectively with interdisciplinary team members.
Education
Master of Science - Psychology
Keiser University
Fort Lauderdale, FL2019
High School Diploma -
Port Saint Lucie High School
Port St Lucie, Florida2009
Skills
- Excellent communication skills with both adults and children
- Healthcare Industry Knowledge
- Appointment Scheduling
- Patient confidentiality
- Electronic Medical Records
- Compassionate and patient with all learning abilities
- Supportive and excellent at building rapport
- Demonstrate creative problem solving abilities
- Excellent listening skills
- Service oriented
- Good teaching skills and ability
- Fast learner
Timeline
Medical Call Center Representative
Nexa Receptionists
10.2021 - Current
Sleep Coach
Sleep Solutions
10.2020 - 02.2021
Master of Science - Psychology
Keiser University
High School Diploma -
Port Saint Lucie High School
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