Stormy Peterman
Tulsa,OK
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction. Friendly guest service professional offering 4 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in management roles . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
Work History
Hospitality Manager/Culinary Manager
Uncle Julios
04.2021 - Current
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Maximized efficiency with streamlined processes for reservations, check-ins, and other front desk procedures.
- Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Maintained consistent positive customer feedback.
- Greeted guests upon arrival and offered assistance.
- Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Correctly calculated inventory and ordered appropriate supplies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Maximized quality assurance by completing frequent line checks.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelors Of Science In Nursing - Nursing
The University of Texas At Arlington
Arlington, TXSkills
- Multitasking
- Shift Scheduling
- Analytical Skills
- Food Safety Regulations
- Excellent Communication
- Attention to Detail
- Brand standards adherence
- Health and safety compliance
- Problem-solving aptitude
- Customer rapport
- Staff Training and Development
- Adaptability and Flexibility
- Vendor interaction
- Guest communication
- Interpersonal Communication
- Reliability
- Professionalism
- Computer Skills
- Operational Systems Monitoring
- Problem-solving abilities
- Effective Communication
- Employee Scheduling
- Policy Adherence
- Teamwork and Collaboration
- Guest Relations Management
- Inventory Management
- Budgeting and financial management
- Teamwork and Leadership
- Office and staff streamlining
- Continuous Improvement
- Time Management
- Team member development
- Guest experiences
- Reservation Systems
- Staff Training
- Food Service Operations
- MS Office
- Goal Setting
- Recruitment and hiring
- Team building
- Active Listening
- Self Motivation
- Interviewing and Hiring
- Flexible Schedule
- Hospitality best practices
- Multitasking Abilities
- Labor cost control
- Guest complaint resolution
- Organizational Skills
Timeline
Hospitality Manager/Culinary Manager
Uncle Julios
04.2021 - Current
Bachelors Of Science In Nursing - Nursing
The University of Texas At Arlington
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