Story Stemborski
Bozeman,MT
Summary
Hello! My name is Story gray Stemborski. I moved to Bozeman in the fall of 2021 and I love it here! Before I moved out to Bozeman I lived in Columbia Falls located in the Flathead Valley. I grew up there since kindergarten, doing all sorts of activities like skiing and playing soccer. I have also traveled to about 22 different countries through out my life as well! In high school I played for the soccer team. I achieved the status of best keeper in the state in 2018 and in 2019 as well. I was also the captain of my soccer team for those two years as well!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Connectivity Expert
AT&T Mobility
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Analyzed customer feedback to identify trends and improve service quality.
- Conducted regular market research to stay informed about competitive products and pricing.
Assistant Sales Manager
Tradehome Shoes Inc.
10.2022 - 09.2024
- Led sales team in achieving quarterly revenue targets through effective training and motivation.
- Developed and implemented customer engagement strategies to enhance brand loyalty and retention.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Mentored junior staff on best practices in customer service and product knowledge, fostering a high-performance culture.
- Streamlined operational processes, reducing inefficiencies in daily sales activities and improving workflow management.
- Maintained up-to-date knowledge of industry trends, ensuring competitive positioning within the market space.
- Cultivated relationships with key stakeholders to enhance partnerships and drive collaborative sales initiatives.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Trained new associates in successful sales and performance strategies.
Jewelry Sales Associate
Jensen Jewelers
10.2021 - 07.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Knowing the merchandise we had in our inventory and other stores as well.
- Completed store opening and closing procedures as per company guidelines.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
Vacation Specialist
Pursuit Inc
06.2019 - 10.2021
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Dishwasher/Restaurant Busser
Whitefish Mountain Resort
11.2019 - 05.2020
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
Education
High School Diploma -
Columbia Falls High School
Columbia Falls, MT06.2020
Skills
- Merchandise Receiving and Handling
- Building Customer Loyalty
- Loss Prevention Goals Monitoring
- Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Cash Register Operations
- Effective Conflict Resolution Skills
- Meeting Sales Goals
- Item Ticketing and Pricing
- Energy and Physical Stamina
- Strategic Selling
Certification
Master Jewelry Specialist - needed to be acquired when I applied for my Jensen Jewelers job
PADI certified Scuba diver - I acquired this when I was 13 before I went to the Philippines
Timeline
Connectivity Expert
AT&T Mobility
09.2024 - Current
Assistant Sales Manager
Tradehome Shoes Inc.
10.2022 - 09.2024
Jewelry Sales Associate
Jensen Jewelers
10.2021 - 07.2022
Dishwasher/Restaurant Busser
Whitefish Mountain Resort
11.2019 - 05.2020
Vacation Specialist
Pursuit Inc
06.2019 - 10.2021
High School Diploma -
Columbia Falls High School