Summary
Overview
Work History
Education
Skills
Timeline
Generic

Story Young

Rahway,NJ

Summary

Dedicated and customer-focused professional seeking a front desk position at APA Hotel Woodbridge. Skilled in delivering exceptional guest services, managing reservations, and handling front office operations to ensure seamless guest experiences.

Overview

3
3
years of professional experience

Work History

Bartender

Self-employeed
Rahway, NJ
01.2023 - Current
  • Provide personalized bar services at various events, including weddings, corporate functions, and private parties, ensuring client satisfaction and a memorable guest experience.
  • Communicate effectively with clients to understand their preferences, customize drink menus, and meet specific event requirements.
  • Maintain professionalism while engaging with guests, fostering a welcoming and friendly atmosphere.
  • Manage event logistics, including inventory planning, setup, and breakdown of bar stations, ensuring seamless operations.
  • Handle cash and card payments, accurately tracking sales and balancing registers at the end of events.
  • Demonstrate exceptional multitasking by preparing a variety of drinks while managing high-pressure situations during peak hours.
  • Resolve guest concerns promptly and courteously to maintain a positive impression and build client loyalty.
  • Adhere to all local alcohol service laws and safety regulations, ensuring a safe environment for guest

Front Desk Associate

Fairfield Inn And Suites Marriott
Avenel, NJ
06.2022 - 06.2024
  • Welcomed and assisted guests with check-in and check-out procedures, ensuring a smooth and professional experience.
  • Managed phone calls and email inquiries, providing accurate information about room availability, pricing, and hotel services.
  • Resolved guest complaints promptly and effectively to maintain high levels of customer satisfaction.
  • Processed payments, maintained cash drawers, and generated financial reports at the end of each shift.
  • Coordinated with housekeeping and maintenance staff to address guest requests and ensure timely room readiness

Education

Some College (Currently Enrolled) -

Kean University
Union, NJ
05-2026

Skills

  • Excellent communication and interpersonal skills
  • Proficient in reservation systems
  • Strong organizational and multitasking abilities
  • Problem-solving and conflict resolution
  • Time management and attention to detail
  • Proficiency in Microsoft Office

Timeline

Bartender

Self-employeed
01.2023 - Current

Front Desk Associate

Fairfield Inn And Suites Marriott
06.2022 - 06.2024

Some College (Currently Enrolled) -

Kean University

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Story Young