Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Strahinja Nikolic

Queens,NY

Summary

Dynamic customer service professional with a proven track record at Etihad Airways, enhancing customer satisfaction through effective issue resolution and innovative process improvements. Skilled in billing adjustments and data entry, I excel in fast-paced environments, delivering exceptional support while fostering positive client relationships.

Overview

6
6
years of professional experience

Work History

Freelancer

Private Clientele
New York, NY
11.2023 - Current

Personal Assistant

Private Employeer
New York, NY
03.2022 - 10.2023
  • Managed household inventory and maintenance schedules.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Coordinated with other staff members to ensure seamless support and coverage.
  • Completed basic administrative work and managed household accounts.
  • Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.

Casino Dealer

Marella Cruises
Santa Cruz , Spain
01.2020 - 06.2021
  • Operated table games such as Blackjack, Poker, Roulette, maintaining strict compliance with gaming regulations and internal procedures.
  • Delivered high-quality customer service, creating an engaging and professional environment for guests in a fast-paced, high-stakes setting.
  • Handled chips, cash, and player transactions with precision and integrity, following strict compliance standards for accountability.
  • Provided exceptional customer service in a fast-paced, high-stakes environment, creating a friendly yet professional gaming experience.

Customer Service Representative

Etihad Airways
Belgrade, Serbia
08.2019 - 11.2020
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Implemented innovative methods for streamlining the customer service process.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

High School Diploma -

Business And Economy High School
Serbia
06-2017

Skills

  • Customer service
  • Issue resolution
  • Data entry
  • Billing adjustments
  • Administrative support
  • Communication skills

Languages

Serbian
Native/ Bilingual
Croatian
Full Professional

Timeline

Freelancer

Private Clientele
11.2023 - Current

Personal Assistant

Private Employeer
03.2022 - 10.2023

Casino Dealer

Marella Cruises
01.2020 - 06.2021

Customer Service Representative

Etihad Airways
08.2019 - 11.2020

High School Diploma -

Business And Economy High School

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