Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stratton Taylor

Missoula,MT

Summary

Experienced and dynamic Recreation Ranger. Determined and hardworking with passion for maintaining natural resources and sharing information with guests. Customer-oriented recreation service leader with a strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with an internal drive to deliver excellence. Tactical team builder with a strong background in training and team development. Accomplished wilderness restoration specialist and advocate of sustainable forestry bringing over 3 years as a noxious weed management technician. Specialist in native plants.

Overview

10
10
years of professional experience

Work History

United States Forest Service Ranger

United States Forest Service
Missoula, MT
04.2020 - Current
  • Distributed park and trail maps, provided area information, and answered customer service questions.
  • Collected water samples, recorded findings and reported all critical information to Department of Public Health.
  • Enforced laws and regulations within recreation area for campgrounds, trails, and roadways.
  • Informed visitors of current and recurring dangers including wildlife, terrain and inclement weather.
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
  • Regularly stocked restrooms and other facilities throughout Rock Creek Recreation Area.
  • Reported safety, visitor and staffing issues directly to supervision.
  • Maintained cleanliness of park public spaces such as campgrounds, restrooms and picnic areas by scheduling routine cleaning procedures.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Edged and mowed lawns and landscape features with lawnmowers and line trimmers.

Customer Service Representative (TEMP)

United States Forest Service
Missoula, MT
10.2021 - 12.2021
  • Assisted visitors by answering questions and responding to inquiries.
  • Directed incoming calls to internal personnel and division, routing to the best-qualified individuals.
  • Sorted and placed mail into mailboxes with high levels of accuracy.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Answered questions about USFS policies and addressed customer concerns.
  • Created, updated and reviewed numerous forest product permits for the public including wood collection permits, Christmas tree collection permits and post & pull permits.
  • Collected and authorized payments of visitors.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each day.

Recreation Service Leader

Missoula Parks And Recreation
Missoula, MT
03.2019 - 04.2020
  • Supervised cashier's in providing excellent customer service to callers requiring assistance for parks and tourism issues
  • Worked with Recreation Specialists to resolve administrative problems, improve operations and provide exceptional customer service
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Managed scheduled events for Missoula Parks and Recreation to maximize activities and attendance
  • Factored-in abilities, needs and interests of participants in development of events and programs
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reviewed and resolved differences between accounting information and cash drawer
  • Accurately handled over $1000 of payments daily in cash and credit cards payments for recreation services

Event Coordinator Intern

Montana Conservation CorpBozeman
Choteau, MT
05.2018 - 08.2018
  • Work independently for a non-profit concentrated in noxious weed management.
  • Prepare for and manage community weed pull events Work with various members of the board along with land owners,Nature Conservancy, USFS and the Boone and Crocket Club
  • Play an administrative role for answering organization emails, setting up bio control collection days and preparing board documents and records
  • Educate the community and surrounding counties about the efforts of the Weed Roundtable
  • Use adaptability for day to day operations, being ready for a field day or office work
  • Coordinated schedules and timelines for all events
  • Managed event logistics and operations, including support staff, vendor services and volunteers
  • Generated solutions to complex issues relating to project management, ensuring delivery within budget and time constraints

Wilderness Restoration Specialist

Montana Conservation Corp
Missoula, MT
05.2016 - 05.2018
  • Work with a crew of 3-4 members in the Scapegoat wilderness, performing task of identifying and eliminating invasive and noxious weeds.
  • Work alongside United States Forest Service personnel to locate and successfully log and collect data on backcountry campgrounds to help meet requirements for LAC (limits of acceptable change) according to the Wilderness Act.
  • Have a strong determination for long days of prolonged hiking while carrying packs weighing 30-60 lbs.
  • Learned valuable skills of how to properly handle chemicals used to target invasive and noxious weeds, including how to properly mix and pack chemicals safely under OSHA and Montana Conservation Corp guidelines.
  • Learned to use GPS and maps to locate campsites in the wilderness while learning basics of ARC GIS.
  • Monitored campgrounds and visitor behavior for issues of concern, promptly addressing situations with composure and professionalism.
  • Observed organization safety guidelines and maintained adherence to regulations when applying chemicals, lifting heavy objects and operating equipment.
  • Inspected vehicles and equipment every day and performed minor repair work to maintain optimal functionality and longevity.

Maintenance Aide

California State Parks - Morrobay
Morro Bay, CA
10.2014 - 05.2016
  • Operate vehicles and powered equipment, such as mowers, tractors, twin-axle vehicles, leaf blowers, chain saws, electric clippers, sod cutters, and pruning saws.
  • Clean and maintain operation of campground restroom and office facilities.
  • Gather and remove litter.
  • Maintain or repair tools, equipment, or structures, such as buildings, greenhouses, fences, or benches, using hand or power tools.
  • Construct and maintain trail systems throughout three surrounding parks while leading and working alongside volunteer organizations.
  • Provide upkeep of water and sewer systems to ensure safe drinking conditions.

Park Aide

California State Parks
San Simeon, CA
10.2013 - 10.2014
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Provide information of different accommodations throughout the park such as specifics of each tour, price variations for entrance fees, available entertainment in the surrounding area and the history of the facility.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.

Trail Crew Member

American Conservation
Santa Cruz, CA
08.2010 - 09.2012
  • Participate in fire prevention and inspection programs.
  • Perform forest maintenance and improvement tasks such as cutting brush, planting trees, and marking timber.
  • Maintain and repair chainsaws and other equipment, cleaning, oiling, and greasing equipment, and sharpening equipment properly.
  • Work with crews of 8-12 members in backcountry/wilderness areas, living in camp site settings for up to 14 days at a time.
  • Practice principles of sustainable wilderness living such as leave no trace, adequate fire protection, map and compass reading and GPS operation.
  • Construct and maintain trails for various government agencies such as the U.S Forest Service, National Park Service, Santa Cruz Land Conservancy and Bureau of Land Management.

Education

B.S - Parks, Tourism and Recreation Management

University of Montana
Missoula, MT
12.2018

Associate of Science -

Cuesta College
San Luis Obispo, CA
05.2016

Skills

  • Mastery of customer service
  • Collaborative leadership
  • Service industry background
  • Recreational program implementation
  • Inbound phone call handling
  • MS Office
  • Safe handling of pesticides
  • Travel coordination
  • Administrative support
  • Data interpretation and analysis
  • Hand tool operations
  • Materials handling
  • Handling and sorting mail
  • Federal guideline proficiency
  • Fee collection
  • Cash handling
  • Community Relations

Timeline

Customer Service Representative (TEMP)

United States Forest Service
10.2021 - 12.2021

United States Forest Service Ranger

United States Forest Service
04.2020 - Current

Recreation Service Leader

Missoula Parks And Recreation
03.2019 - 04.2020

Event Coordinator Intern

Montana Conservation CorpBozeman
05.2018 - 08.2018

Wilderness Restoration Specialist

Montana Conservation Corp
05.2016 - 05.2018

Maintenance Aide

California State Parks - Morrobay
10.2014 - 05.2016

Park Aide

California State Parks
10.2013 - 10.2014

Trail Crew Member

American Conservation
08.2010 - 09.2012

B.S - Parks, Tourism and Recreation Management

University of Montana

Associate of Science -

Cuesta College

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Stratton Taylor