Summary
Multi-Unit-Results Driven Leader Motivated and enthusiastic retail operations expert with over 24 years' success improving store operations that significantly impact the bottom line. Proficient in customer relations, sales, inventory management, and issue resolution. Solid record leading, training, developing, and fostering dedicated teams that build stellar store reputations and deliver exceptional sales results. Skilled at investigating process inefficiencies and implementing improvements.
Overview
19
19
years of professional experience
Work History
Field Sales Manager-Southeast
Tory Burch Southeast
11.2022 - Current
- Create and foster relationship with all department store partners (Nordstrom, Bloomingdales, Neiman Marcus and Saks)
- Educate, train, and develop Dept
- Store teams on Tory Burch history, selling ceremony and product knowledge
- Partner with corporate business partners for product needs by store and weekly feedback.
- Established strong client relationships through consistent communication and excellent customer service.
- Increased territory sales by developing and implementing effective sales strategies.
Store Director
Balenciaga
11.2021 - 11.2022
- New Store Opening for Bloomingdales as part of new concession store program
- Building a highly driven sales team
- Focused on clientele and performance goals
- Partnership with corporate business partners to provide product feedback and request on location needs
- Strong partnership with other local sister stores to provide excellent client experience to fulfill needs
- Support in training and development of team, as Balenciaga is a highly sought after brand; to meet expectations.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Associate Manager
Ralph Lauren Polo
05.2021 - 11.2021
- Support the General Manager in the creation of strategic plans, managing execution of plans to ensure profitable business
- Team building to ensure quality client experience
- Ensure inclusive environment aligned to exceed expectations
- Creating awareness of brand through previous client base that relate to brand
- Working with team to build stronger focus on talent acquisition.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
Flagship General Manager
Robins' Jean Brand
12.2020 - 05.2021
- New Flagship store for Robins' Jean Brand
- (Luxury denim brand)
- Recruited, hired and trained talent for new store opening
- Communicating with owner and designer of brand (Robin) on store needs, networking and clientele action plan for new location
- Building clientele with local customer and domestic tourist to shop virtually and direct to store vs online, for more personalized experience
- Creating revenue and loyal clients
- Merchandising and creating looks that attract the Miami Market
- Remerchandising weekly to create newness in store
- Creating awareness of brand through previous client base that relate to brand.
District Manager
BCBGMAXAZRIA
07.2019 - 01.2020
- Effectively managing the South East district, comprised of 10 locations including 2 Flagship stores
- Responsible for recruiting, hiring, training and retaining management candid, ensuring recruitment of top talent, building rapport with regular clientele, efficient inventory control, and strong product knowledge
- Served as liaison between home office and stores
- Recruited and trained 4 new store managers for underperforming stores, upon taking over role in the South
- Placing new talented teams to maximize profit and store morale
- Grown a level of consistency of client service and operational procedures across all stores
- Training focus for store teams on customer engagement increasing conversion ranging from 18-30% in underperforming stores
- Created cohesive teams and partnerships within district, by appointing ambassadors for different divisions of responsibilities.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Regional Manager/GM Flagship
Diesel/OTB Group
01.2015 - 06.2019
- Efficient daily management of 12 locations $23 million annually
- Including the Flagship store (#1 in sales volume at $7M annually)
- Responsible for increasing stores profitability through effective team management and mentorship ensuring recruitment of top talent, building rapport with regular clientele, efficient inventory control, and strong product knowledge
- Initiated and implemented a new Development Ambassador role that guides Supervisors and Assistant Managers through leadership development opportunities
- Led a focus group partnership with the home office to improve processes for store updates, client book programs, operational audits, and new hire induction training.
- Partner to create and initiate new role outs to field for more effective operational and client experience.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Store Manager and District Manager in Training
Ann Taylor/Ann Inc.
01.2010 - 01.2015
- Oversaw daily operations of the Flagship store (#2 in sales volume at $5.7M annually)
- Assisted the District Manager with recruiting and mentoring store managers in other district locations
- Acted as a Performance Coach for 3 underperforming stores
- Maintained at least 10% in monthly sales increases during tenure
- Participated in a focus group to relay trends and feedback to corporate headquarters in an effort to better execute business strategies and objectives
- Key player in opening the first 2 international stores in Canada, training the new staff and management teams and completing store opening processes
- These stores performed significantly above company sales goal expectations and KPI performance
- Both stores achieved 15% above their 1st annual sales goal
- Successfully managed the grand openings of 3 new prototype stores
- These stores set a benchmark for future store openings for the brand
- New concept stores saw a significant increase in traffic and annual net sales goal.
Flagship Store Manager
BCBG Max Azria Retail Group
01.2006 - 01.2010
- Effectively managed the top ARCH (High Profile Flagship) store with sales volume of $5M
- Maintained a high standard of product presentation as the store's Visual Manager
- Held all staff accountable for a 100% client satisfaction rating through secret shopper initiatives and informal/direct feedback
- Increased sales volume in 2007 by 14%
- Formally recognized as #1 in the company for exceptional annual inventory results of .5% in 2008.
Education
No Degree - Business Administration And Management
1998
Skills
- Retail Operations
- Inventory Management
- Customer Relations
- Issue Resolution
- Recruitment and Training
- Process Improvement
- Change Management
- Staff Leadership and Growth
Timeline
Field Sales Manager-Southeast - Tory Burch Southeast
11.2022 - Current
Store Director - Balenciaga
11.2021 - 11.2022
Associate Manager - Ralph Lauren Polo
05.2021 - 11.2021
Flagship General Manager - Robins' Jean Brand
12.2020 - 05.2021
District Manager - BCBGMAXAZRIA
07.2019 - 01.2020
Regional Manager/GM Flagship - Diesel/OTB Group
01.2015 - 06.2019
Store Manager and District Manager in Training - Ann Taylor/Ann Inc.
01.2010 - 01.2015
Flagship Store Manager - BCBG Max Azria Retail Group
01.2006 - 01.2010
Oklahoma City Community College - No Degree, Business Administration And Management