Strawberry East
Norman,OK
Summary
Adept at fostering team collaboration and enhancing guest satisfaction, I leveraged my expertise in food safety and inventory management at Crest Foods to significantly improve operational efficiency. My proactive approach to employee training and problem-solving led to a notable increase in productivity and customer service excellence, showcasing my ability to drive positive outcomes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Frozen Food Manager
Crest Foods
07.2022 - 02.2025
- Developed and implemented staff training programs to improve overall team performance and productivity.
- Established effective communication channels between team members, fostering a positive work environment and enhancing teamwork capabilities.
- Enhanced customer satisfaction with timely product restocking and maintaining organized freezer displays.
- Addressed any maintenance issues within the department promptly, ensuring proper functioning of equipment.
- Conducted regular performance evaluations of staff members, offering constructive feedback for improvement opportunities.
- Coordinated scheduling of staff members, optimizing coverage during peak hours while minimizing labor costs.
- Oversaw quality control processes to ensure products met safety standards and adhered to company guidelines.
- Managed loss prevention efforts, reducing waste and improving profitability.
- Improved inventory management by implementing a more efficient tracking system.
- Provided exceptional customer service through prompt assistance, addressing concerns, and offering recommendations on frozen food selections.
- Assisted in budget development for the department, monitoring spending patterns to maintain financial targets.
- Implemented merchandising strategies to maximize product visibility and drive impulse purchases.
- Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.
- Liaised with other store departments to create cohesive marketing initiatives that boosted overall store sales figures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Breakfast Manager
Fairfield Inn Marriott
09.2019 - 06.2021
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Serviced guests with food and beverage requirements.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Assisted with training and development of food and beverage team.
- Boosted employee morale through recognition programs acknowledging outstanding performance within the breakfast team.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
- Conducted regular performance evaluations for staff members, providing constructive feedback that encouraged growth within their roles.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
Backroom Supervisor
Walmart
03.2017 - 06.2018
- Managed daily shipment unloading and processing, expediting the flow of merchandise to the sales floor.
- Increased productivity through effective delegation and supervision of backroom staff tasks.
- Maximized team morale by fostering a positive work atmosphere that encouraged collaboration and open communication among employees.
- Contributed towards the store''s overall success by consistently meeting or exceeding backroom performance targets and maintaining high standards of operational excellence.
- Oversaw seasonal transitions in the backroom area to ensure proper allocation of space for incoming products.
- Assessed employee performance regularly through performance appraisals, identifying opportunities for growth and development within the team.
- Maintained accurate inventory records, ensuring timely replenishment of stock on the sales floor.
- Implemented loss prevention strategies to minimize shrinkage while maintaining product integrity in storage areas.
- Conducted periodic audits of inventory levels, rectifying discrepancies to maintain an accurate record system.
- Efficiently processed merchandise returns, facilitating prompt restocking or disposal per company guidelines.
- Collaborated with store management to optimize space utilization, leading to a more organized backroom layout.
- Ensured compliance with company policies and safety regulations, maintaining a safe work environment for all employees.
- Enhanced team performance by providing regular coaching, feedback, and training opportunities.
- Prioritized urgent tasks effectively during high-traffic periods, enabling seamless operations during peak sale events.
- Resolved conflicts between team members swiftly and professionally, promoting a harmonious working environment.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Developed and maintained successful working relationships with colleagues.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Performed weekly inventory counts to verify stock levels.
Housekeeping Supervisor
Fairfield Inn Marriott
02.2013 - 03.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Kitchen Manager
Fitz’s on 4th
02.2011 - 03.2013
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
Cosmetology - Cosmetology
Quincy Beauty Academy
Quincy, IL04.2009
High School Diploma -
Quincy Senior High Schools
Quincy, IL2002
Skills
- Guest satisfaction
- Food safety
- Safety training
- Stock rotation
- Inventory management
- Signage
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Customer relations
- Work Planning and Prioritization
- Scheduling and coordinating
- Hiring and training
- Employee training
- Operations management
- Complex Problem-solving
- Documentation and reporting
- Negotiation and conflict resolution
- Employee coaching and mentoring
- Performance evaluation
- Profit and loss management
- Performance management
- Onboarding and orientation
- Performance tracking and evaluation
Timeline
Frozen Food Manager
Crest Foods
07.2022 - 02.2025
Breakfast Manager
Fairfield Inn Marriott
09.2019 - 06.2021
Backroom Supervisor
Walmart
03.2017 - 06.2018
Housekeeping Supervisor
Fairfield Inn Marriott
02.2013 - 03.2017
Kitchen Manager
Fitz’s on 4th
02.2011 - 03.2013
Cosmetology - Cosmetology
Quincy Beauty Academy
High School Diploma -
Quincy Senior High Schools
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