Uzzielo Aroche
Orlando
Summary
Enthusiastic and adaptable candidate with a background in customer service and event coordination. Known for strong communication skills and ability to assist diverse guests, ready to enhance operational efficiency and guest satisfaction. Also known for working with co-workers efficiently and respectfully in order to achieve goals more quickly.
Overview
2
2
years of professional experience
Work History
Usher (Volunteer)
Orlando Shakes Theater
Orlando
2024.08 - 2025.05
- Greeted patrons and directed them to their seats during events.
- Assisted in managing crowd flow and ensuring a safe environment.
- Provided information about the event schedule and venue facilities.
- Monitored audience behavior to maintain a respectful atmosphere.
- Collaborated with event staff to address guest inquiries promptly.
- Handled ticketing processes and verified guest entry efficiently.
- Maintained cleanliness and organization in seating areas before events.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Responded promptly to customer inquiries and requests for assistance.
- Directed latecomers to their seats without disturbing other attendees.
- Helped maintain order in the lobby during intermission periods.
- Stocked supplies such as programs, brochures, and pens, needed by ushers.
- Provided assistance to disabled persons or elderly individuals entering the venue.
- Checked tickets for accuracy and authenticity.
Crew Member
Wendy's
Orlando
2023.08 - 2024.03
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with orders, providing friendly and efficient service.
- Operated kitchen equipment, ensuring proper use and safety protocols.
- Handled cash transactions accurately during busy rush periods.
- Followed health and safety regulations to promote a safe dining environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Checked expiration dates on all products before serving them to customers.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
High School Diploma -
Winter Park High
Winter Park, FL2025-05
Skills
- Customer service
- Event coordination
- Multitasking efficiency
- Cash handling
- Food safety compliance
- Problem resolution
- Communication skills
- Team collaboration
- Basic technical skills
- Cleanliness and hygiene
- Seating arrangements
- Ticket scanning
- Facility maintenance
- Payment methods
- Ticket scanning proficiency
- Professional appearance
- Cash register operation
- Respect for diversity
Languages
English
Full Professional
Spanish
Limited
Accomplishments
Awarded an International Baccalaureate High School Diploma
Affiliations
Volunteering at Schools and Orlando Shakes Theater
Timeline
Usher (Volunteer)
Orlando Shakes Theater
2024.08 - 2025.05
Crew Member
Wendy's
2023.08 - 2024.03
High School Diploma -
Winter Park High