Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Swarts

San Francisco,CA

Summary

Detail oriented professional with 12 years of experience in billing operations, small business management, and last mile logistics

Overview

12
12
years of professional experience

Work History

Billing Analyst

Onfleet, Inc.
01.2023 - Current
  • Process manual billing operations for Mid-Market and Enterprise level customers as well as oversee automated billing for self-serve customers
  • Oversee all Accounts Receivable collections and reporting. Implemented and oversaw a new AR process that brought open balances from $1.7MM to under $100k
  • Implemented Netsuite and Suitebilling module to transition from in-house automated billing processes

Operations Support

Godspeed Courier
09.2018 - 11.2022
  • Receive, process, and expedite orders from customers in a fast-paced environment
  • Coordinate with remote team members to problem solve logistics issues in real time
  • Provide customer support covering the whole of account management including AR/AP, client portal introduction and education, and daily account upkeep for evolving customer needs

Owner/Operator

TCB Courier
07.2013 - 08.2018
  • Led the company through two organizational transitions; from LLC to S-Corp and from using independent contractors to employing a full-time W2 workforce
  • Was responsible for all finance operations including invoicing, AR, AP, budgeting, and variance analysis
  • Developed and implemented operational plans for high volume days such as promotional events or holidays where volume could spike 400% or more from daily average
  • Managed day-to-day operations for 150k deliveries per year with a team of 50+ couriers
  • Built strong client relationships, creating a culture of cooperation and trust to ensure quality service and high customer satisfaction

Education

No Degree - Political Science

Virginia Commonwealth University
Richmond, VA

Skills

  • G-Suite
  • Excel
  • Netsuite
  • Salesforce
  • Quickbooks
  • Customer Support
  • Accounts Receivable

Timeline

Billing Analyst

Onfleet, Inc.
01.2023 - Current

Operations Support

Godspeed Courier
09.2018 - 11.2022

Owner/Operator

TCB Courier
07.2013 - 08.2018

No Degree - Political Science

Virginia Commonwealth University

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