Summary
Overview
Work History
Education
Skills
Timeline
Generic

Street gardner

San Francisco,CA

Summary

Dynamic professional with expertise in guest relations and customer service, honed at West Hotel. Proven track record in enhancing client retention and resolving issues effectively. Skilled in travel coordination and report preparation, consistently delivering exceptional support and fostering strong relationships. Committed to achieving organizational goals through proactive engagement and leadership.

Overview

23
23
years of professional experience

Work History

Desk Clerk

West Hotel
San Francisco, CA
08.2019 - 09.2021
  • Greeted guests upon arrival in a friendly and professional manner.
  • Coordinated travel arrangements and accommodations for staff members.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Customer Service Coordinator Affordable Housing

Affordable Housing And Homeless Alliance
San Francisco, CA
09.1998 - 10.2017
  • Explained benefits, features, and recommendations to maximize client retention.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
  • Researched and prepared reports required by management or governmental agencies.
  • Conducted research and reviewed findings to solve customer issues.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Education

Associate of Arts - Business Administration And Management

Sacramento City College
Sacramento, CA
05-2002

Skills

  • Guest relations
  • Travel coordination
  • Administrative support
  • Record management
  • Scheduling appointments
  • Customer retention
  • Issue resolution
  • Report preparation
  • File management
  • Property management software
  • Customer service
  • Front desk operations
  • Hospitality industry expertise
  • Basic bookkeeping

Timeline

Desk Clerk

West Hotel
08.2019 - 09.2021

Customer Service Coordinator Affordable Housing

Affordable Housing And Homeless Alliance
09.1998 - 10.2017

Associate of Arts - Business Administration And Management

Sacramento City College

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