Trevion Langford

· Provide personalized consultations to understand customers' preferences, needs, and design aspirations for flooring, wallpaper, and paint.

· Showcase a wide range of flooring and wallpaper samples, and paint options to help customers visualize the result.

· Ability to effectively promote and sell products while ensuring customer satisfaction.

· Familiarity with software and basic computer skills for order processing.

· Scheduled daily rounds with a focus on maximizing the efficiency of produce distribution

· Documented stops, organized the sequence of routes, and maintained records of cash/check totals each day

· Oversaw the coordination, routing, and monitoring of a fleet of six vehicles

· Facilitated communications between customers and field personnel to answer questions or resolve concerns

· Responded promptly to customer phone calls, ensuring swift resolution to prevent extended on-hold wait times

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

· Documented each customer encounter and resolution in the computer tracking system.

· Participated in training programs and provide support for other departments