Summary
Overview
Work History
Education
Skills
Timeline
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Stromer

Kingman,AZ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Market Center Tech Trainer

Keller Williams Arizona Living Realty
08.2021 - Current
  • Developed and implemented a successful onboarding program for Keller Williams Arizona Living Realty.
  • Provide one-on-one mentoring to help agents reach their real estate goals using technology.
  • Stay current on Keller Williams products and advancements, incorporating new techniques into existing training programs as needed.
  • Learn the Keller Williams platform, Command, and have the ability to train our agents on each product offered in regards to technology.
  • Deliver instructional presentations on equipment use, focusing on efficiency and safety.
  • Streamline processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Contribute to the retention of top talent by providing agents with the resources and support necessary to excel in their business.
  • Work with vendors to customize their connection with agents in our offices.

Real Estate Transaction Coordinator

Keller Williams Arizona Living Realty
08.2017 - 08.2021
  • Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
  • Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
  • Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
  • Ensured compliance with industry regulations through diligent monitoring of transaction timelines and adherence to established policies.
  • Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
  • Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
  • Continually developed professional knowledge and skills by attending industry events, workshops, and training sessions to stay current on best practices and emerging trends within the real estate market.
  • Expedited closings by coordinating efforts between buyers, sellers, lenders, and agents to ensure timely completion of necessary tasks.
  • Contributed to a positive work environment by providing backup support for fellow team members during peak periods or absences.
  • Coordinated inspections, appraisals, repairs, and other pre-closing requirements efficiently within specified timeframes.
  • Assisted in the negotiation process for smooth transactions, effectively communicating offers and counteroffers between parties.
  • Boosted agent productivity by taking on administrative tasks, allowing them to focus on sales and relationship-building activities.
  • Enhanced client satisfaction by providing timely updates and addressing concerns throughout the transaction process.
  • Strengthened relationships with clients by maintaining open lines of communication during each stage of the transaction process.
  • Prepared and presented contracts and other legal documents to clients.
  • Reviewed and executed confidential documents, contracts and disclosures.

Bank Teller

Mission Bank
07.2016 - 07.2017
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided customer records, account statements and copies of checks.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted with training of new tellers on policies and procedures.
  • Counted, verified and handled bank deposits and armored car transactions.

Head Teller

Bank Of America
07.2014 - 07.2016
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
  • Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
  • Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
  • Mentored junior tellers, fostering professional development and growth within the team.
  • Collaborated with branch management to develop strategies for reaching sales targets and improving overall performance.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Enforced compliance with bank regulations and policies to reduce financial risks.

Education

Business Administration And Management

Mohave Community College
Lake Havasu City

Skills

  • New Hire Training
  • Planning and coordination
  • Group and individual instruction
  • Training Needs Analysis
  • Program Management
  • Agent Engagement
  • Agent rapport
  • Attention to Detail
  • Relationship Building
  • Compliance Training
  • Leadership Development
  • Agent Retention

Timeline

Market Center Tech Trainer

Keller Williams Arizona Living Realty
08.2021 - Current

Real Estate Transaction Coordinator

Keller Williams Arizona Living Realty
08.2017 - 08.2021

Bank Teller

Mission Bank
07.2016 - 07.2017

Head Teller

Bank Of America
07.2014 - 07.2016

Business Administration And Management

Mohave Community College

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