Stu Collins
Encino,CA
Summary
Accomplished Vice President of Operations with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
15
15
years of professional experience
Work History
Vice President of Building Maintenance, CA
UG2 LLC
11.2021 - Current
- Responsible for the successful operation of a $40 million book of business consisting of Class A commercial office, life science, GMP, large retail, corporate HQ facilities within the state of CA and Seattle Washington
- Effectively lead and developed an operations team consisting of two Regional Managers, five District Operations Managers, multiple Project Managers & approximately 750 building maintenance employees
- Responsible for labor controls & employee production rates, job budgeting, RFP responses, competitive project bid costing, business development, marketing, client entertainment, account receivables tracking and collection of payments, company safety initiatives and implementation while driving additional additional services revenue across the region, resulting in an 18% net profit to the region
- Responsible for strict P&L controls on a monthly basis
- Won $32 million of new business from 2022-2024
- Zero employee turnover within the operations management team during my tenure
- Successfully built upon existing client relationships, while striving to develop new client contacts
- Actively participated in BOMA GLA & San Francisco (served on several committees)
- Sole UG2 representative responsible for negotiating the Collective Bargaining Agreement as part of the LAOCMCA Contractor's Association with SEIU Local 1887 in 2024
- Responsible for the implementation of new building inspection and safety platforms with consistent QA reporting to clients
- Maintained a client retention rate of 97% over the last 3 years
Senior Director of Operations
Able Services
06.2019 - 11.2021
- Responsible for the successful operation of a 35 million sq ft commercial building maintenance portfolio within the city of San Francisco.
- Effectively lead and developed an operations team consisting of a Regional Manager, five District Operations Managers, multiple Project Managers & approximately 1,500 SEIU Local 87 janitorial employees.
- Diligently controlled labor usage & production rates, while driving additional tag revenue across the region, resulting in an 80% increase in net profit to the region year over year.
- Responsible for strict P&L controls on a monthly basis. Won 6 million sq ft of new business in 2020. Zero employee turnover within the operations management team during my tenure.
- Successfully built upon existing client relationships, while striving to develop new client contacts.
- Actively participated in BOMA SF (served on the Events Committee).
- Devoted to entertaining current and prospective clients.
- Sole Able representative responsible for negotiating the Collective Bargaining Agreement as part of the SF Contractor's Association with SEIU Local 87.
- Responsible for the implementation of new building inspection and safety platforms with consistent QA reporting to clients.
- Lead the rollout and effective implementation of new SOWs to comply with COVID19 CDC disinfecting guidelines and City of SF Emergency Ordinance requirements
Division Manager
Able Services
01.2011 - 01.2019
- Managed the day-to-day operations of an 8 million sq ft commercial building maintenance portfolio in Los Angeles, Ventura & San Luis Obispo counties
- Directly oversaw 4 Area Supervisors, a team of route waxers/utility workers and approximately 300 SEIU Local 1877 janitors
- Responsible for building client relationships, effectively managing labor usage, increasing tag revenue to maximize my division's profitability
- Added 2 million square feet to my portfolio during my tenure
- Responsible for P&L controls, leading, developing and counseling of direct reports
- Duties included effectively managing company safety programs to minimize WC claims and expense
Project Manager
Able Services
01.2010 - 01.2011
- Served as the Project Manager for the Wells Fargo Center in Downtown Los Angeles
- Responsible for all aspects of janitorial operations within the 2.5 million sq ft commercial office complex
- Developed relationships with on-site property management (MPG Office Trust), while also creating and building upon relationships with tenant facilities personnel and managers, including clientele Latham & Watkins, Munger Tolles Olson, KPMG et al
- Responsible for managing labor usage to maximize company profitability
- Strived to increase tag revenue to increase the company's bottom line while also delivering additional revenue to the client through increased admin fees
- Worked closely with the Safety Department to mitigate WC claims and control expenses
- Worked with SEIU 1877 representatives Jasmine Castillo, Cesar Quiles and team to negotiate labor reductions due to vacancy and SOW changes
Education
Master of Arts Degree - Psychology
University of Dundee
01.1993
Skills
- Strategic Profit & Loss management
- Solid business acumen
- Excellent customer service focus
- Results driven
- Leadership & mentoring abilities
- Team building
- Developing and improving employee morale
- Experienced in Microsoft suite (MS-SSIS, MS-SSRS, IBM Tableau, Microsoft Excel, Word, PowerPoint, Outlook, Google Documents)
- Strong time management & operations abilities
- Displays strong moral & work ethic at all times
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Complex Problem-Solving
- Client Relationship Building
- Business Development
- Results-Driven
- Account Management
- Risk Management
- Negotiation and Persuasion
- Presentations
- Performance monitoring
- Budget Oversight
- Sales Leadership
- Industry Best Practices
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Vice President of Building Maintenance, CA
UG2 LLC
11.2021 - Current
Senior Director of Operations
Able Services
06.2019 - 11.2021
Division Manager
Able Services
01.2011 - 01.2019
Project Manager
Able Services
01.2010 - 01.2011
Master of Arts Degree - Psychology
University of Dundee
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