Stuart Alsup
Summary
Highly motivated and positive individual with great organizational and communication skills. Excels in customer service and efficient in problem solving. Skillfully manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
City Clerk
City of Superior
09.2022 - Current
- Managed city records, ensuring timely updates and accurate documentation for public access.
- Facilitated communication between city departments, improving interdepartmental collaboration and operational efficiency.
- Updated city codes and ordinances.
- Coordinated city council meetings, ensuring smooth proceedings and effective decision-making processes.
- Maintained professional relationships with constituents, addressing concerns and providing information on local government operations.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Utility Billing Clerk
Superior Utilities
01.2020 - 09.2022
- Monitored outstanding balances on a regular basis, identifying trends and initiating collections efforts when necessary.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required by law.
- Streamlined bill payment processing for faster customer service and reduced late payments.
- Achieved timely resolution of disputed charges by thoroughly investigating customer concerns and adjusting invoices accordingly.
- Improved accuracy in meter reading data collection, resulting in fewer billing discrepancies and disputes.
Personal Banker
Central National Bank
11.2017 - 01.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Cross-sold bank products and services to meet customer needs and provide options.
Hospitality Worker
Victorian Inn
05.2014 - 01.2017
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
Education
No Degree - Accounting And Business Management
Northwest Missouri State University
Maryville, MO05.2014
Skills
- Records Management
- Municipal Administration
- Customer Service
- Effective Communication
- Office Management
- Account Management
- Proficient in Microsoft Office, QuickBooks
Timeline
City Clerk
City of Superior
09.2022 - Current
Utility Billing Clerk
Superior Utilities
01.2020 - 09.2022
Personal Banker
Central National Bank
11.2017 - 01.2020
Hospitality Worker
Victorian Inn
05.2014 - 01.2017
No Degree - Accounting And Business Management
Northwest Missouri State University
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