Stuart Bishop

• Enhanced user experience, delivering effective support for Nomads North America customers, attending weekly calls with stakeholders across the support teams and being a key member offering guidance and solutions to the audience, being integral to the ongoing operation of the onboard passenger solution.
• Worked with systems users to determine areas in need of improvement and gather requirements for updates, which enabled me to generate a report highlighting the work to be carried out for a critical upgrade across the Onboard and Backend infrastructure with new features to be introduced as an overall improvement to the passenger solution.
• Designed and implemented scalable, efficient infrastructure in collaboration with cross-functional teams, allowing me to research and adopt new technologies to enhance system capabilities and efficiency. Allowing Nomad to build and deploy a scalable infrastructure solution built around Kubernetes
• Monitored network performance to identify problems and target solutions in advance of major incidents, generating analytical reports for both internal and external stakeholders to provide a clear assessment and objectives to succeed
• Communicated effectively with stakeholders, offering technical guidance and support for implementations by using knowledge of the onboard solution to drive the support teams further to ensure effective troubleshooting is carried out at all times effectively with thorough documentation.
• Managed installation of new hardware for improved system capabilities.

Devised actionable plans towards achieving set business objectives within deadlines, by guiding my team to the best solution through my technical acumen gained over my team supporting all aspects of the Wi-Fi solution

• Organized financial and operational data to help with yearly budgeting and planning, during which I was able to identify new suppliers and technologies to provide greater efficiency and cost saving to the organization
• Encouraged open communication, fostering a positive work culture by valuing trust both in my team and themselves in me, providing timely support internally and externally.
• Delegated tasks to make best use of individuals' skills through weekly sprint planning meetings and a monthly exercise organized to recognize areas of struggle, but also success to learn and grow as a team.
• Handled negotiations with outside vendors and service agencies to meet group needs, allowing Nomad to meet the criteria set within our Projects and meet customer expectations. This also allowed me to act as a key technical contact for the solutions developed and deployed within Nomad growing my network base globally
• Fostered a high-performing environment to drive productivity and quality, coordinating daily tasks, ensuring smooth workflow within the team.

• Identifying and documenting critical failures within the passenger Wi-Fi solution in North America following the deployment of a new solution on board. This caused a high memory load on the system causing a daily failure, using the data available I was able advise senior management of technical matters, providing subject matter expertise to guide the decision to replace CCU blades with a higher available memory.
• Maintained high availability of services through robust disaster recovery plans, working in collaboration with customers and suppliers globally to arrange and perform Disaster recovery tests throughout Nomads infrastructure
• Worked with internal and external stakeholders to communicate project status and delays on a weekly basis, presenting these items to customers in North America. Providing an opportunity to build an ongoing working relationship with external stakeholders
• Implemented monitoring tools to proactively identify system issues including the development and implementation of the Zabbix application for both CCJPA and ACE Rail in North America. This has been an ongoing task since the inception of both projects with constant improvements being made to manage new and emerging solutions/technologies
• Researched emerging technologies and DevOps tools to capitalize on industry advancements and optimize daily workflow, utilizing systems like Ansible and puppet both in the deployment of a full Wi-Fi infrastructure and train side systems

• Contributed to the success of projects by creating comprehensive handover plans, introducing the first handover process to the organization
• Oversaw the planning of resources, optimized usage during the changeover period.
• Ensured smooth transition by coordinating handover activities.
• Conducted regular meetings with stakeholders to review progress and address issues promptly.
• Collaborated with cross-functional teams, improved overall project success rate through efficient handovers.

• Conducted regular meetings for transparent communication.
• Enhanced operating procedures for smoother workflow.
• Managed challenging situations to ensure customer satisfaction.
• Oversaw daily operations, ensuring optimal performance.
• Delivered exceptional service by addressing customer queries promptly.
• Monitored industry trends, adapting services to suit consumer demand.