STUART EDWARDS
Cincinnati,OH
Summary
A communications and customer service-minded professional, I seek to continue my professional development in Account roles.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
Divisions Maintenance Group
10.2022 - Current
- -Began as territory owner, focusing on plumbing in Florida. Was recognized for exceptional customer service and direct customer communications for long-term solutions.
- -Was assigned to assist an Account Manager in February 2023 for direct operations coordination of uncontracted work orders. This involved frequent direct contact with a customer representative.
- -Transitioned to Pest Control in April of 2023, requiring frequent direct customer contact with various representative across the account, including running customer calls.
- -Trained a new employee beginning August 2023 for Pest and Handyman team responsibilities. Additionally acquired direct responsibility for Electrical business (a new trade) in New Jersey, and indirect management of Electrical business in Georgia and uncontracted business on-demand from customer.
MARKETING ASSISTANT
BIOWISH TECHNOLOGIES
07.2020 - 02.2022
- Primarily responsible for more complicated, long-term case and research studies, involving transferring a raw document into a stylised, client-facing document following company standard. This required close involvements with field sectors in order to implement changes ranging from simple textual or design changes to much more detailed edits
- Spent time as the lead label designer, requiring design following both company and international regulatory protocols, and contact with regulatory team members and involving assignment of both internal product codes as well as UPC codes
- Additionally trained a new team member on the process
- Often tasked with ad-hoc responsibilities, such as document copy- editing, social media posts across Twitter, LinkedIn, and Facebook, and database management (including the continued responsibility of creating a competitor database)
- Participated in the interview process for new colleagues and managers.
NEWSROOM INTERN/TRANSLATOR
Worldcrunch
09.2018 - 05.2019
- Translated dozens of articles across various topics from French and
- Italian to English, of 500 to 3000 words -Trained several new interns on daily responsibilities -Frequently worked with business contractors in frequently-changing situations; translating LinkedIn Posts, Tweets, and client-facing documents; proposing and publishing tweets and Facebook posts for everything from energy companies and their executives to EU projects
- Managed social media post scheduling across Twitter and Facebook, including training and supervising another intern on the project
Education
Bachelor of Arts - Journalism, Minor in Linguistics
The American University of Paris
Paris, France06.2019
Certificate -
Yale School of Management Executive Education
05.2021
Skills
- Customer communication
- Technician communication
- Technician management
- Advanced document/presentation
- Multitasking and client relations
- Customer Service
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Limited Working
Italian
Limited Working
Timeline
Operations Coordinator
Divisions Maintenance Group
10.2022 - Current
MARKETING ASSISTANT
BIOWISH TECHNOLOGIES
07.2020 - 02.2022
NEWSROOM INTERN/TRANSLATOR
Worldcrunch
09.2018 - 05.2019
Bachelor of Arts - Journalism, Minor in Linguistics
The American University of Paris
Certificate -
Yale School of Management Executive Education
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