Stuart Ellis
Tavares
Summary
Accomplished General Manager with a proven track record at GFL Environmental, adept in organizational development and P&L management. Excelled in building strong teams and enhancing operational efficiencies, demonstrating exceptional analytical skills and a knack for fostering long-term customer relationships. Achieved significant improvements in employee productivity and customer satisfaction. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
GFL Environmental
Orlando
10.2023 - 02.2025
- Recruited, interviewed and hired qualified staff for open positions.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Operations Manager
GFL Environmental
Orlando
10.2018 - 10.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Forecasted customer demand to set prices or credit terms for goods or services.
Route Supervisor
WCA
Tavares
04.2015 - 10.2018
- Completed routine service calls to resolve customers' issues and maximize satisfaction.
- Responded quickly to emergency situations such as breakdowns or accidents providing support until resolution is achieved.
- Provided assistance in the hiring process by conducting interviews, evaluating candidates' skillsets and making recommendations on potential hires.
- Investigated customer complaints related to late deliveries or damaged goods ensuring corrective action was taken where necessary.
- Monitored route performance, identified areas for improvement and provided guidance to drivers on proper techniques for efficient delivery.
Garbage Truck Driver
WCA
Tavares
09.2014 - 04.2015
- Inspected trucks prior to beginning routes to verify safe operating conditions.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Collected household garbage and recyclables from residential areas in a timely manner.
- Communicated with dispatchers concerning delays, unsafe sites and accidents.
- Verified that all material has been removed from truck at end of each shift.
Education
Some College (No Degree) - CDL Driving License
Mid Florida Tech
Orlando, FLSkills
- Branding
- Sales
- Advertising and marketing
- Analytical skills
- Multimillion-dollar P&L management
- Organizational development
Certification
- CDL Class A Driving License.
Timeline
General Manager
GFL Environmental
10.2023 - 02.2025
Operations Manager
GFL Environmental
10.2018 - 10.2023
Route Supervisor
WCA
04.2015 - 10.2018
Garbage Truck Driver
WCA
09.2014 - 04.2015
Some College (No Degree) - CDL Driving License
Mid Florida Tech
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