Stuart Fahie

• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Increased sales by establishing rapport with customers and identifying their needs.
• Increased sales by offering advice on purchases and promoting additional products.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.
• Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
• Developed long-lasting client relationships by providing exceptional customer service.
• Maintained current knowledge of applicable sales and product changes to provide the best possible service for all customer needs.

*Operate the front desk efficiently and coordinate all aspects of a new client file setup.
*Ensure client compliance with alcohol and drug screenings, and administer drug and alcohol testing determined by the client’s program.
*Collect client payment for services based on program requirements.
*Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served.
*Schedules installation appointments for all new referrals and maintenance appointments.
*Manage daily communication, equipment alerts, and maintenance items.
*Delivers participant completion, non-compliance, and payment reports to appropriate supervising agencies.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Addressed customer needs and made product recommendations to increase sales.

• Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
• Managed high volumes of currency, balancing accounts accurately at the end of each shift.
• Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
• Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
• Quickly and accurately counted drawers at start and end of each shift.
• Counted and recorded assigned funds and made exchanges of funds throughout shift.
• Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.

• Awarded Best Recital
• 3.87 GPA

• Dean's List Fall and Spring of 2013-2015
• 3.59 GPA