Stuart Gary
Arvada,CO
Summary
Dynamic drive-thru cashier with a strong focus on fast order processing, cash handling, and menu knowledge. Proven ability to enhance customer satisfaction and train new team members for high-performance outcomes.
Overview
14
14
years of professional experience
1985
1985
years of post-secondary education
Work History
Drive Thru Cashier, Trainer
McDonald's (Boselli & Sons)
Arvada, Colorado
09.2013 - Current
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Received payment from customers and made change as needed.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Verified that orders were accurate and complete before delivering them to customers.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Informed customers of regular deals or monthly specials to upsell orders.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Assisted in training new employees on restaurant procedures and policies.
- Utilized computer system to track sales data for daily reports.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained up-to-date knowledge of industry trends and best practices.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Line Cook
Joe's Bar and Grill
Arvada, Colorado
03.2012 - 03.2013
- Prepared ingredients by washing, chopping, and measuring to ensure timely dish assembly.
- Executed cooking techniques to create menu items while adhering to established recipes.
- Maintained cleanliness and organization of kitchen to comply with sanitation standards.
- Collaborated with team members to optimize workflow during peak service hours.
- Monitored inventory levels and assisted in ingredient management for daily specials.
- Trained new kitchen staff on food preparation standards and safety protocols.
- Adapted quickly to changing menus and special requests from customers.
- Executed quality control measures to ensure consistency in food presentation and taste.
- Assisted in menu item assembly to streamline service during busy periods.
- Handled equipment operation and maintenance to ensure safe and efficient cooking processes.
- Conducted regular checks on food temperatures for safety and quality assurance.
- Participated in team meetings to discuss menu changes and kitchen improvements.
- Responded promptly to customer feedback to enhance overall dining experience.
- Utilized proper storage techniques to minimize food waste and ensure freshness.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Performed basic knife skills such as dicing onions or slicing meats.
- Kept stations stocked and ready for use to maximize productivity.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Stocked and restocked kitchen supplies as needed.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Grilled and deep fried various foods from meats to potatoes.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Set up and performed initial prep work for soups, sauces, and salads.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Inspected equipment for cleanliness prior to use every shift.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Adhered to portion controls and presentation specifications.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Adhered to sanitation policies at all times when handling food products.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Maintained accurate records of daily production sheets including waste logs.
- Made meals in accordance with company standards and requirements.
- Performed workstation prep prior to shift start.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Received and stored food and supplies.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Executed proper techniques when preparing menu item ingredients.
- Trained new team members on proper meat and vegetable preparation techniques.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
Education
Irmo High School
Columbia, SCSkills
- Fast order processing
- Customer service
- Cash handling
- Menu knowledge
Accomplishments
- Employee of the Month, May 2025
- Employee of the Month, July 2016
References
References available upon request.
Timeline
Drive Thru Cashier, Trainer
McDonald's (Boselli & Sons)
09.2013 - Current
Line Cook
Joe's Bar and Grill
03.2012 - 03.2013
Irmo High School