Stuart Gunn
Terrell,NC
Summary
Results-driven General Manager with proven expertise in operations management and client relationship enhancement. Skilled in complex problem solving and inventory management, ensuring timely project delivery and high-quality standards in stone fabrication.
Overview
21
21
years of professional experience
Work History
General Manager
Carolina Granite And Stone
Gastonia, North Carolina
07.2017 - Current
- Directed daily operations for stone fabrication and installation projects to ensure timely delivery.
- Managed all aspects of daily business operations, including budgeting, staffing, and inventory control.
- Oversaw inventory management for raw materials and finished products to maintain optimal supply levels.
- Measured and cut granite slabs to precise specifications for high-quality installations.
- Operated tools such as saws, grinders, and polishers for efficient granite preparation.
- Implemented quality control measures to uphold product standards throughout production.
- Consulted with clients on design options to enhance project outcomes.
- Assisted clients in understanding care and maintenance of granite surfaces for longevity.
Warranty Manager
Madison Home Builders
Charlotte, NC
11.2016 - 08.2022
- Oversaw warranty claims processing for residential construction projects.
- Coordinated communication between homeowners and construction teams.
- Managed warranty documentation and record-keeping systems.
- Facilitated resolution of homeowner disputes regarding warranty services.
- Collaborated with vendors on developing strategies for reducing cost of goods sold due to defective products being returned under a manufacturer's warranty policy.
- Trained new technicians on warranty evaluation processes and tools used.
- Coordinated with internal departments such as sales, marketing, finance, legal, and engineering on matters relating to warranties.
- Coordinated with subcontractors to align project goals and workflows.
General Manager of Operations
Carolina Granite And Stone
Gastonia, North Carolina
01.2006 - 10.2016
- Directed daily operations to optimize workflow in stone fabrication.
- Oversaw staff training programs, enhancing team performance and safety awareness.
- Measured and cut granite slabs according to precise specifications for installations.
- Coordinated project timelines and resource allocation for timely completion.
- Negotiated contracts with vendors for necessary goods and services.
- Monitored inventory levels, placing orders to maintain adequate supplies.
- Conducted post-installation inspections to verify compliance with client specifications.
- Operated tools such as saws, grinders, and polishers for granite preparation.
Education
High School Diploma -
Forestview
Skills
Customer service excellence
Client relationship management
Sales and marketing strategies
Time management
Payroll administration
Complex problem solving
Inventory management
Multitasking and prioritization
Leadership skills
Work ethic
Technical skills
Material handling
Proficient in tools
Project management
Timeline
General Manager
Carolina Granite And Stone
07.2017 - Current
Warranty Manager
Madison Home Builders
11.2016 - 08.2022
General Manager of Operations
Carolina Granite And Stone
01.2006 - 10.2016
High School Diploma -
Forestview