Years of Hospitality & Sales experience
Stuart Hickman
Traverse City,MI
Summary
Results-driven, positive energy-leader with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
30
30
16
16
Years of having the coolest daughters in the universe
Work History
Vice President of Hospitality, Sales & Operations
Mammoth Distilling LLC
Torch Lake, MI
04.2018 - 05.2024
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Identified opportunities to improve business process flows and productivity.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Established and directed successful programs focused on Hospitality, B2B Sales and Operations.
- Increased company growth through collaboration with sales and marketing departments.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Hospitality
Off The Map Hospitality
06.2008 - 04.2018
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Proactively identified opportunities for process improvements leading to enhanced operational efficiency.
- Developed strong relationships with vendors to secure competitive pricing for hotel supplies and services without sacrificing quality.
- Trained new personnel regarding company operations, policies and services.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Enhanced guest experiences by providing personalized hospitality services tailored to individual preferences.
- Kept current on industry trends in hospitality services by attending workshops/training sessions regularly, which allowed me to share newfound knowledge with my team effectively.
- Continuously updated knowledge base by researching industry trends and best practices related to hospitality services.
- Trained new team members on company policies, procedures, and best practices in hospitality services.
- Actively participated in industry networking events to stay informed about trends and best practices in luxury hospitality services.
- Coordinated promotional activities to increase customer awareness of hospitality services.
Education
Bachelor of Arts - Business Administration And Management
Central Michigan University
Mount Pleasant, MISkills
- Team Leadership
- Relationship Building
- Critical Thinking
- Coaching and Mentoring
- Client Relationship Building
- Strategic Planning
- Business Development
- Sales and Marketing Leadership
- Partnerships and Affiliations
- Recruiting and Hiring
- Change and Growth Management
- Guest Relations
- Team Engagement
- Process Improvement
- Process Optimization
Timeline
Vice President of Hospitality, Sales & Operations
Mammoth Distilling LLC
04.2018 - 05.2024
Hospitality
Off The Map Hospitality
06.2008 - 04.2018
Bachelor of Arts - Business Administration And Management
Central Michigan University
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