Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stuart Johnsey

Dallas,TX

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Jet Aviation
10.2020 - Current
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.

Ramp Service Agent

Southwest Airlines
02.2019 - 06.2021
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.

Accounting Associate /Customer Service Representative

Signature Flight Support
11.2016 - 06.2020
  • Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
  • Oversaw accounting activity for 3 separate FBO terminals, auditing invoices for accuracy and correcting errors to resolve discrepancies
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Coordinator

Gulfstream Aerospace
09.2015 - 01.2016
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Participated in company-wide initiatives aimed at enhancing the overall customer experience.
  • Managed Customer Appreciation Golf event at the Long Beach and Las Vegas bases
  • Responded to customer needs through competent customer service and prompt problem-solving.

Front Desk Receptionist

Disneyland Resort
09.2014 - 09.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Associate of Applied Science - Hospitality And Tourism Management

Hinds Community College
Raymond, MS
05.2014

Skills

  • Verbal and Written Communication
  • Expert in Microsoft Office applications (Excel, Word, Powerpoint)
  • Training and Mentoring
  • Team Building and Leadership
  • Proficient in SAP software
  • Relationship Building
  • Project Planning

Accomplishments

  • Air Elite Ambassador since 2020
  • Global Customer Experience Trainer and team member since inception of the program in 2022
  • Collaborated with a global team in the development of a rewards and recognition program to encourage a boost in overall employee morale
  • Team lead on a global sustainability initiative to push for better corporate governance for the environment
  • Currently active in a nationwide Community Engagement Committee to better assist our communities in need

Certification

- General Dynamics Global Import / Export training

- General Dynamics Global Ethics Training

- General Dynamics Anti-Bribery Training

- QSM Fire Extinguisher Training

- QSM First Aid Training

- QSM Preventing Slips, Trips and Falls training

- QSM FBO Safety Management System Training

- QSM Emergency Response Plan Training

- Air Elite Service Culture Training


Timeline

Customer Service Manager

Jet Aviation
10.2020 - Current

Ramp Service Agent

Southwest Airlines
02.2019 - 06.2021

Accounting Associate /Customer Service Representative

Signature Flight Support
11.2016 - 06.2020

Customer Service Coordinator

Gulfstream Aerospace
09.2015 - 01.2016

Front Desk Receptionist

Disneyland Resort
09.2014 - 09.2015

Associate of Applied Science - Hospitality And Tourism Management

Hinds Community College

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Stuart Johnsey