Stuart McGregor

As a Computer Systems Technician – Video (CSTV), providing operational support to the Walt Disney World video Infrastructure, providing hardware support to multiple lines of businesses. As a CSTV I am responsible for installing and maintaining any digital hardware needs, including programming, installation, monitoring, technical support and ongoing maintenance of the Walt Disney Enterprise video infrastructure and respective systems. As a technician within the Walt Disney World enterprise, it is my responsibility to perform video SD card programming, installation, and Appspace/Bright Sign configuration, maintenance for the video components for any hardware or potential software issue. As a technician I am also responsible for all associated equipment including televisions, intercom systems, digital signage players, cameras, respective mounting hardware and all corresponding cabling and connections throughout the Walt Disney World Parks and Resort property.

• Submitted daily paperwork to record completed jobs and related information.
• Improved system efficiency by optimizing hardware and software configurations.
• Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
• Promoted culture of continuous improvement by leading quarterly reviews of IT policies and procedures, identifying areas for enhancement.
• Evaluated vendor proposals for hardware and software procurement, ensuring cost-effective solutions aligned with business needs.
• Increased user satisfaction by providing timely and accurate technical support, resolving issues on first call whenever possible.
• Hooked up systems to specified panel mountings of particular devices.
• Championed internal training programs aimed at boosting staff proficiency in core IT competencies, fostering an environment conducive for continuous learning.
• Optimized IT resource allocation, closely monitoring system performance metrics and adjusting as necessary to meet changing demands.
• Reduced downtime, proactively managing system backups and disaster recovery protocols.
• Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
• Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
• Handle confidential information.
• Network and cable infrastructure design and implementation.
• Installs and maintains Digital signage technology, concepts, hardware, and software.
• Installs and maintains enterprise video, cable TV support, sustainment, and the implementation of the network and required equipment.
• Certified in TV hardware installation, mounting, dressing of cabling.
• Design, Engineering & Commissioning.
• Provided physical Security in conjuntion with business requirements (Video Surveillance).
• Proficiency in standard office software programs and mobile electronic devices.
• Certified in Bright sign installation and configuration.
• Certified in Appspace Installation and configuration.
• Strong networking background.
• Genetec (Security Center) experience.
• Certified in network cable infrastructure both copper and fiber installations.

At MMR I provided customers with a solution rather than a to-do list because I owned the project on their behalf. Having a dedicated team to work with we installed and created high quality telecommunications infrastructure projects from the ground up, from small standalone external AC cooled cabinets to complete rollercoaster attractions such as Pipeline (SeaWorld) management, construction and commissioning, ensuring that the project runs smoothly and that the clients receive a safe and quality project.

• Provided customers with a solution rather than a to-do list because I owned the project on their behalf
• Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
• Liaised with component vendors to properly operate and maintain telecommunications equipment.
• Having a dedicated team to work with we installed and created high quality telecommunications infrastructure projects from the ground up, from small standalone external AC cooled cabinets to complete rollercoaster attractions such as Pipeline (SeaWorld) management, construction and commissioning, ensuring that the project runs smoothly and that the clients receive a safe and quality project
• Continuously upgraded professional knowledge and skillset by attending relevant industry conferences, workshops, and training sessions.
• Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
• Verified service by re-programming circuits and alarms and conferring with team of engineers.
• Design, Engineering & Commissioning
• Implemented cost-saving measures through thorough analysis of existing telecommunications expenses and identification of opportunities for optimization.
• Physical Security
• Streamlined communication processes for increased efficiency by optimizing routing protocols and configurations.
• Video Surveillance
• Delivered exceptional customer experiences through proactive communication and timely updates on project progress, challenges encountered, and strategies for successful resolution.
• Access Control
• Utilized CAD to evaluate and prepare network diagrams, site configurations, floor plans and new systems.
• Gates, Turnstiles & Barriers
• Managed and prioritized customer service requests to achieve prompt resolution.
• Intrusion Detection
• Installed and configured new devices and system components.
• LAN/WAN Design & Configuration
• Wireless (Wi-Fi, Microwave, Mesh)
• Public Address & General Alarm (PAGA)
• VOIP
• Structured Cabling & Fiber Optics
• Telecommunications and security

As a project manager at the University of Central Florida, I was responsible for overseeing all aspects of any project in a company’s IT department, which includes managing a team of contractors to ensure projects are completed on time and within their specified budgets. Some of an IT Project Manager’s day-to-day duties include:

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Met project deadlines without sacrificing build quality or workplace safety.
• Some tasks require that I travel to satellite locations around Central Florida area and plan my workload accordingly
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Planned, designed, and scheduled phases for large projects.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Ensure that I have all parts required for the task to prevent unnecessary travel to solve issues and unnecessary costs
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Some of my daily tasks include installing and maintaining all telecommunications products to campus buildings
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Installed and maintained the copper and fiber optic infrastructure throughout the campus
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Instruct customers in the use of copper and fiber optic products within campus
• Monitored project performance to identify areas of improvement and make adjustments.
• Read blueprints
• Coach new beginners on the fundamental basics of inside and outside plant mechanics
• As a project manager at the University of Central Florida, I was responsible for overseeing all aspects of any project in a company’s IT department, which includes managing a team of contractors to ensure projects are completed on time and within their specified budgets
• Coordinate with the planning team to ensure best outcome of a project
• Carried out site visits, analysis and manage project risk
• Cost estimating and developing the budget
• Control time management
• Monitor progress
• Quality inspections
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Managed projects from procurement to commission.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.

As an Operations Manager, I was responsible for the day-to-day management of a team of 25+ Technicians within the southwest region of the United Kingdom (Wessex), approximately 9,200 square miles. My responsibilities included allocation of work, ensuring all fault and installation tasks were completed within the service level agreement of each customer’s provider. Ensured all company policies were adhered to and all members were following the health and safety guidelines.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
• Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.

As a sergeant I was appointed to manage and train soldiers the fundamental basics of telecommunications, allowing them to install and repair copper and fiber optic networks to high standard under pressure and implement a satellite communications system with minimal supervision install and maintain satellite communications systems with a value more than £20 million.

• Disciplinary issues
• Monitor and control of soldier’s wellbeing
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Operational planning
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Frequency allocation and defragmentation
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Warehouse item ordering and control
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Copper voice/data installation and management
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Fiber Optic installation and management
• Streamlined operational processes by implementing efficient workflow management strategies.
• Training
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Service and repair of all radio equipment
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Establish long distance communications via satellite
• Managed cross-functional teams for successful project completion and timely delivery.
• Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.