Stuart Miller
Fallbrook,CA
Summary
Accomplished Lead Automotive Technician with a proven track record at Rorick Buick Cadillac GMC, enhancing vehicle performance and customer satisfaction through expert diagnostics and efficient repair solutions. Skilled in Advanced Diagnostics and Team Collaboration, I have significantly boosted team morale and productivity. My dedication to continuous professional development and quality assurance has consistently exceeded customer expectations. Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Organized Lead Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic. Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Automotive Technician
Bravo Auto Collection
01.2024 - 06.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
Senior Automotive Technician
Premier Buick Cadillac GMC
08.2021 - 12.2023
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Investigated customer complaints to identify cause of malfunctions.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Maintained up-to-date knowledge in industry advancements through continuous professional development courses and certifications.
- Mentored junior technicians for improved performance and skill development in the workplace.
- Increased customer satisfaction by diagnosing and repairing complex automotive issues with efficiency and precision.
- Performed expert-level electrical system troubleshooting to resolve malfunctions in wiring, sensors, and control modules.
Lead Automotive Technician
Hoehn Buick Cadillac GMC
11.2001 - 08.2021
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Increased customer trust by providing accurate explanations of technical issues and offering appropriate solutions tailored to individual needs.
- Maintained up-to-date knowledge on the latest automotive technology through continuous professional development and training courses.
- Facilitated clear communication between team members, fostering a collaborative work environment that enhanced overall productivity.
- Streamlined repair processes for increased efficiency and customer satisfaction, implementing effective time management strategies.
- Managed complex repair projects from initial diagnosis through to completion, demonstrating exceptional problem-solving abilities under pressure.
- Improved workshop safety standards by implementing rigorous protocols and regularly assessing potential hazards.
- Mentored junior technicians in proper repair techniques, contributing to their professional growth within the industry.
- Ensured adherence to manufacturer guidelines during all vehicle servicing procedures, maintaining warranty compliance for customers'' benefit.
- Collaborated with service advisors to develop accurate repair estimates, resulting in transparent communication with clients.
- Optimized workshop layout for increased productivity, enabling technicians to complete tasks more efficiently and ultimately benefiting customer service levels.
- Conducted detailed quality assurance checks on completed repairs, ensuring the highest level of workmanship at all times.
- Reduced downtime by effectively prioritizing tasks and ensuring timely completion of maintenance services.
- Led a team of automotive technicians to consistently deliver high-quality workmanship and exceed customer expectations.
- Boosted morale among team members by recognizing individual achievements and promoting a positive work culture.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
Lead Automotive Technician
Rorick Buick Cadillac GMC
08.1991 - 11.2001
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Increased customer trust by providing accurate explanations of technical issues and offering appropriate solutions tailored to individual needs.
- Maintained up-to-date knowledge on the latest automotive technology through continuous professional development and training courses.
- Facilitated clear communication between team members, fostering a collaborative work environment that enhanced overall productivity.
- Contributed to business growth by actively promoting additional services during interactions with clients.
- Streamlined repair processes for increased efficiency and customer satisfaction, implementing effective time management strategies.
- Coordinated preventative maintenance schedules for customers'' vehicles to reduce costs associated with unplanned repairs.
- Managed complex repair projects from initial diagnosis through to completion, demonstrating exceptional problem-solving abilities under pressure.
- Improved workshop safety standards by implementing rigorous protocols and regularly assessing potential hazards.
- Mentored junior technicians in proper repair techniques, contributing to their professional growth within the industry.
- Ensured adherence to manufacturer guidelines during all vehicle servicing procedures, maintaining warranty compliance for customers'' benefit.
- Collaborated with service advisors to develop accurate repair estimates, resulting in transparent communication with clients.
- Optimized workshop layout for increased productivity, enabling technicians to complete tasks more efficiently and ultimately benefiting customer service levels.
- Conducted detailed quality assurance checks on completed repairs, ensuring the highest level of workmanship at all times.
- Reduced downtime by effectively prioritizing tasks and ensuring timely completion of maintenance services.
- Led a team of automotive technicians to consistently deliver high-quality workmanship and exceed customer expectations.
- Boosted morale among team members by recognizing individual achievements and promoting a positive work culture.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of time and materials required to perform repairs and service.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Education
No Degree - Automotive Repairs
General Motors Training School
Burbank, CA And Glendale, CA2024
Associate of Arts - Architectural Drafting Technology
Phoenix Institute Technical College
Phoenix, AZ06.1993
High School Diploma -
Vista High School
Vista, CA06.1991
Skills
- Fuel Injection Systems
- Advanced Diagnostics
- Vehicle inspections
- Automotive Electronics
- HVAC Systems
- Driveability Diagnosis
- Hybrid Technology
- Strong Work Ethic
- Changing Oil
- Problem-Solving
- Hand and power tools
- Electrical experience
- Team Collaboration
- Safety awareness
- Valid Driver's License
- Brake systems understanding
- Heating and Air Conditioning
- Soldering skills
- Electrical repair procedures
- Diagnostic abilities
- Preparing Work Orders
- Quality Assurance
- Hazardous waste management
- Job Scheduling
- Calibrating systems
- Chemical disposal
- ASE Certification
- Hardworking and Dedicated
- Team Player
- Troubleshooting skills
Certification
Current ASE master technician A1-A9, In December 2023, I was 100% GM certified technician in all catagories, Training ID 278528. Training records available upon request. note: may have a few that have slightly slipped since being away from GM since December, however, still have limited access to GMGlobal Connect.
Timeline
Senior Automotive Technician
Bravo Auto Collection
01.2024 - 06.2024
Senior Automotive Technician
Premier Buick Cadillac GMC
08.2021 - 12.2023
Lead Automotive Technician
Hoehn Buick Cadillac GMC
11.2001 - 08.2021
Lead Automotive Technician
Rorick Buick Cadillac GMC
08.1991 - 11.2001
No Degree - Automotive Repairs
General Motors Training School
Associate of Arts - Architectural Drafting Technology
Phoenix Institute Technical College
High School Diploma -
Vista High School
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