Stuart Montenegro
Summary
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
4
4
years of professional experience
Work History
Amazon Delivery Driver
Arrowhead Logistics
10.2023 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Protected people and equipment from hazardous materials by using correct procedures.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Samsung Technician
Tekniton
04.2023 - 09.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Order Fulfillment Associate
Replenishment
05.2022 - 03.2023
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.
- Followed procedures for control and distribution of completed products in line with shipment plans.
- Drove customer satisfaction by successfully completing all returns quickly.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Followed procedures at all times for personal and team safety.
Crew Member Trainer
McDonald's
04.2020 - 05.2022
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Taught new team members correct procedures for all areas of operations.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CA06.2018
Skills
- Order Execution
- Pallet Jack Expertise
- Warehouse Fulfillment
- Effective Working Relationships
- Excellent Communication
- Customer Experience
- Critical Thinking
- Work Prioritization
- Team Goals
- Serve Customers
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
Accomplishments
- Achieved becoming a trainer by completing the directions and orders with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Amazon Delivery Driver
Arrowhead Logistics
10.2023 - 12.2023
Samsung Technician
Tekniton
04.2023 - 09.2023
Order Fulfillment Associate
Replenishment
05.2022 - 03.2023
Crew Member Trainer
McDonald's
04.2020 - 05.2022
High School Diploma -
Eisenhower Senior High School