Stuart Mupumha

The HR Manager ,Mrs Mwanzwa

+263774077345

• Patched software and installed new versions to eliminate security problems and protect data.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Provided end-user training on proper care and usage of IT equipment, minimizing incidents of damage or malfunction.
• Installed, configured and maintained computer systems and network connections.
• Investigated hardware product issues involving materials and software and devised solutions.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Streamlined inventory management processes, maintaining accurate documentation of assets and warranty information.
• Strategically implemented new computer projects and hardware installations to improve workflow for Number employees.
• Collaborated with IT team members to optimize system functionality, sharing knowledge on best practices in hardware maintenance.
• Maximized equipment lifespan through thorough preventive maintenance routines.
• Offered assistance in implementing and developing training programs.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed and configured operating systems and applications.
• Improved user satisfaction, addressing technical inquiries and resolving issues promptly.
• Ensured data integrity by conducting regular backups and implementing disaster recovery plans.
• Assisted in development of system security protocols.
• Supported remote employees by assisting with home office setup and troubleshooting offsite hardware concerns as needed.
• Created user accounts and assigned permissions.
• Tested new software and hardware prior to deployment.

The IT Manager, Mr T Ndovi

+263772419138

• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Resolved Internet and wireless and wired network access problems.
• Assisted IT team members by crafting project research material for implementation.
• Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
• Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
• Provided basic end-user troubleshooting and desktop support.
• Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
• Helped department set up equipment for meetings, events and operations.
• Supported efficient use of available computer terminals and network access by coordinating schedules.
• Worked with high-performing teams in Agile environment.
• Delivered assistance and support for team-based IT projects.
• Backed up administrative departments in back file scanning and document management imports.
• Provided technical support, resolving IT issues to maximize productivity for team members.
• Participated in code reviews, learning best practices from experienced team members while providing constructive feedback.
• Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
• Monitored and logged daily server tasks and reports.
• Replaced defective components and upgraded office equipment per technology plan.
• Conducted system patching and software updates to field laptops using remote access software.
• Researched new technologies to boost information security.
• Trained and supported end-users with software, hardware, and network standards and use processes.
• Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
• Supported team in backup and restoration of Microsoft SQL databases.
• Helped IT team document core systems configurations, relevant passwords, and system access requirements.
• Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
• Determined and resolved printer and networked copier outages.
• Enhanced system security with implementation of updated firewalls and encryption methods.
• Optimized database performance through regular maintenance and data management tasks.
• Installed application software and upgrades, virus protection, and drivers.
• Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
• Developed strong communication and organizational skills through working on group projects.
• Cultivated interpersonal skills by building positive relationships with others.
• Worked flexible hours across night, weekend, and holiday shifts.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Paid attention to detail while completing assignments.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.