I am a dedicated, goal-driven manager with a proven ability to establish and maintain excellent communication and relationships with clients and team members. I strive to surpass sales goals and projections while maintaining a safe working environment, delivering high-quality service, and encouraging customer retention and referrals.
Overview
21
21
years of professional experience
Work History
Service Manager and Writer
Barry’s Automotive Services
04.2025 - Current
Manage daily operations
Schedule all customers for service
Provide technicians with jobs and guidance on customer’s concerns
Answer the phone with a willingness to help
Provide the customer with the confidence we can handle their needs
Discuss the best repairs needed for the customers
Write all service tickets
Coordinate repairs with timeframes
Order parts for repairs
Manage incoming and outgoing parts for repairs
Currently increased sales by $60,000 from 4-2024/8-2024 to 4-2025/8-2025
Store Manager
Firestone Complete Auto Care
08.2021 - 04.2025
Manage a brand new location from day 1 to April 2025
Safety focused
Proven Sales and Leadership skills sought after by other store managers to better their stores
Building long lasting customer relationships through quality and honest work
Exceeding sales expectations year over year with a profit increase of $108,000 from yr 1 to yr 2
Overseeing and maintaining OSHA and vehicle lift records
Problem solving customer issues and delivering the right solutions for their needs
Hold myself to the highest standards at all times with integrity as my number 1 characteristic
Built a great team and maintained a positive environment
Senior Assistant Manager
Discount Tire
08.2017 - 09.2021
Managed 4 different stores as a Senior Assistant
Safety focused
Proven Sales and Leadership skills sought after by other store managers to better their stores.
Works only with integrity at work and home.
Manages expenses
Consistently hit and exceeded sales goals and projections monthly and yearly; $200k-$800k
Served as a friendly, hardworking, and punctual employee.
Maintained a clean and organized working environment according to a 3S environment.
Effectively managed projects from start to finish.
Customer Service Tech
G5 Outdoors
Memphis
01.2014 - 08.2017
Highly respected by peers and independent archery dealers.
Worked well independently and on a team to solve problems.
Brought forth an excellent track record of attendance and punctuality.
Great representative for the company.
Communicated effectively with company managers to understand the training and development needs of teams.
Service Tech & Assistant Manager
Discount Tire
04.2004 - 12.2013
Team player
Hard worker
Highly motivated
Goal Driven
Followed Best Practices
Customer satisfaction focused
Safety Focused
Education
Electrical Sciences - Electrical Engineering and PLC's (programmable logic controllers)
Baker College
Flint, MI
05.2008
Criminal Justice - Criminal Justice
Schoolcraft College
Livonia, MI
04.2006
Skills
Customer service focused
Effective team leader
Adaptive learner
Building relationships
Dependable and reliable
Highly motivated
Safety focused
Management
References
Ben Cooper, Discount Tire, BPCOOPER1028@gmail.com, 2482008026
Ben Anson, Colleague, BANSON4202@comcast.net, 810841176
Jason Wilson, Former Area Manager from Firestone Complete Auto Care, JAWILSON@bfrc.com
Languages
English
Timeline
Service Manager and Writer
Barry’s Automotive Services
04.2025 - Current
Store Manager
Firestone Complete Auto Care
08.2021 - 04.2025
Senior Assistant Manager
Discount Tire
08.2017 - 09.2021
Customer Service Tech
G5 Outdoors
01.2014 - 08.2017
Service Tech & Assistant Manager
Discount Tire
04.2004 - 12.2013
Electrical Sciences - Electrical Engineering and PLC's (programmable logic controllers)