Dynamic Data Center Engineer with extensive experience at Meta, excelling in hardware support and network troubleshooting. Proven track record in virtualization deployment and training teams, enhancing operational efficiency. Adept at server maintenance and system monitoring, consistently delivering high-quality technical support while fostering a collaborative environment.
Overview
13
13
years of professional experience
Work History
Data Center Engineer
Meta (HCL Technologies
Fort Worth
08.2020 - Current
Data Center Break/Fix duties include all hardware support, which includes top-of-rack and all networking hardware for a large data center campus.
Hardware supported includes Accton, Arista, Cisco, HP, ZPE, and Sun Micro.
AZURE SUPPORT ENGINEER
Microsoft
Las Colinas, TX
03.2019 - 11.2019
Support new and existing customers on Microsoft Azure Active Directory, Synchronization and Authentication
Capture and share best-practice knowledge amongst the Azure technical and partner communities
Act as a liaison between customers, sales, service engineering teams, and support
SYSTEMS ENGINEER
Match.com
Dallas, TX
09.2014 - 02.2019
Performs, directs, and manages HP and Lenovo system builds, installation, configuration, operation, maintenance, and enhancements of server hardware and software.
VM builds utilizing build scripts and WDS via template.
Configures all system builds, from bare metal to network OS installation, through domain setup and patching, to the fully functional server end product.
Performs an average of three complete builds per day of VMs and physical servers (HP servers up to Generation 10); builds servers to specifications required by management and internal partners.
Serves as an SME for all applications, hardware, and software utilized by system operations.
Performs data center conversion from 1 GB to 10 GB network.
Performs Active Directory setup and management for new server builds.
Implements a virtualizing environment: Linux, Windows VM builds, and ESXi hosts.
Successfully performs extensive remote server administration.
Troubleshoots all hardware and software issues, and takes corrective action for expeditious resolution.
Maintains and updates all records, reports, and spreadsheets on Data Center server locations and the master server list.
Consults and coordinates daily with data center vendors; investigates and initiates RMAs (Return Merchandise Authorizations).
Collaborates, communicates, and coordinates consistently with internal teams.
Troubleshoots vendor issues, prepares paperwork, and uploads data for repairs, and schedules hardware maintenance.
Covered weekly on-call rotation.
SYSTEMS ENGINEER
City of Arlington
Arlington, TX
04.2015 - 10.2015
Installed and decommissioned all server hardware for multiple Data Centers
Executed web portal Exchange Administration 2016 set up and Active Directory/GPO support for over 300 servers maintaining data for up to 5,000 employees
Monitored existing systems and network using SolarWinds-Orion; ensured security enforcement through McAfee administration and support
Implemented and maintained system policies, procedures, and long-range IT planning
NOC ADMINISTRATOR/TEAM LEAD
CDS-Consolidated Data Solution
Dallas, TX
11.2011 - 05.2014
Functioned as Team Lead; managed IT staff, trained, oversaw, mentored, and performed monthly evaluations for 2-3 systems engineers and contractors, as well as up to 8 staff members.
I interviewed new hire candidates, made employment recommendations, communicated job expectations, and achieved a strong rate of employee effectiveness and retention.
Developed training manuals and produced a wide variety of KB (knowledge base) articles.
Solved issues for customers running multiple environments (HP, Dell, and Macintosh hardware) over 75 agencies.
Provided Active Directory administration for multiple trusted domains, and Cisco VPN account administration.
Responded to and resolved all monitoring alerts, emails, physical phone notifications, and Windows administration issues.
Performed backups and restores from file level to full folder, including email mailbox recovery.
Implemented an innovative business continuity plan to increase efficiency and mitigate NOC power and cost issues by utilizing battery backups, external Wi-Fi connections, and instant messaging.
Performed, directed, and oversaw system administration, Windows installation, monitoring software (MS Office), and modifying new and existing servers as needed.
Performed troubleshooting of various network environments during break/fix resolutions, bridges.
Accomplished Windows patch administration using Shavlik Project.
Executed daily co-location duties: walkthroughs, cabling, server decommissions, and installations.
Performed administration for Exchange 2003, 2007 (Abridean Provisor), and 2010 (Cloud portal).
Education
Bachelor of Science -
Texas A & M University
College Station, TX
Microsoft Certified System Engineer (MCSE) preparatory classes -
North Lake College
Irving, TX
VMware EXSi 6.0 VCP preparatory classes -
Richland College
Dallas, TX
Skills
Hardware support
Network troubleshooting
Data center operations
Training and mentoring
Technical support
Hardware troubleshooting
Virtualization deployment
Server maintenance
System monitoring
Windows server
Server configuration
Additional Employment
Mentor/Tier II, Stream International, Carrolton, TX
Patrol Officer, Port Aransas/Sunset Valley Police Department
Timeline
Data Center Engineer
Meta (HCL Technologies
08.2020 - Current
AZURE SUPPORT ENGINEER
Microsoft
03.2019 - 11.2019
SYSTEMS ENGINEER
City of Arlington
04.2015 - 10.2015
SYSTEMS ENGINEER
Match.com
09.2014 - 02.2019
NOC ADMINISTRATOR/TEAM LEAD
CDS-Consolidated Data Solution
11.2011 - 05.2014
Bachelor of Science -
Texas A & M University
Microsoft Certified System Engineer (MCSE) preparatory classes -
North Lake College
VMware EXSi 6.0 VCP preparatory classes -
Richland College
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